Team Lead, ES Don Mills

Job Description

Posted Tuesday, June 2, 2026 at 4:00 a.m. | Expires Tuesday, June 16, 2026 at 3:59 a.m.

At Achev, we believe that everyone deserves an equal opportunity to build a better life and a successful future. For more than 30 years, we have dedicated ourselves to helping diverse Canadians and newcomers achieve their full potential. Today, we are one of the largest providers of employment, newcomer, language, and youth services in the Greater Toronto Area. Our dedicated team of nearly 400 staff delivers a wide range of innovative, high-quality, and personalized programs and services that empower our clients to prosper and our communities to thrive.

We thrive in a One Achev culture where collaboration and an integrated service delivery will positively impact Achev’s resiliency, agility, success, and growth.

Join us in helping diverse Canadians and newcomers achieve their full potential!

As part of Employment Services (ES), the ESS Team Lead supports individuals in achieving their employment goals and conducting job searches within the Integrated Employment Services (IES) program. This role is designed as a developmental opportunity for an experienced ESS who is ready to expand their impact through peer leadership, onboarding support, and day‑to‑day operational guidance while continuing to deliver direct client service.

In addition to maintaining an active caseload, the ESS Team Lead serves as a role model for a small team, helps reinforce service quality and consistent processes, and provides day‑to‑day support to the Coordinator to help maintain smooth team operations. This is a peer lead role intended to support team effectiveness and service excellence; it does not include formal supervisory or performance management responsibilities.

This is an exciting opportunity for a strong ESS who is ready to take the next step in their career, expand their leadership experience, share best practices with peers, and grow toward broader opportunities within Achev while continuing to make a direct impact on client outcomes.

• Job Search
• Facilitate structured and individualized support for conducting successful job search to individuals in a group and/or individual setting
• Provide career exploration, identification and clarification of interests, abilities, skills, education and experience in relation to short‑ and long‑term career and employment goals in a group and/or individual setting
• Facilitate an orientation to the workplace—rules and expectations of employers, rights and responsibilities of employers and Canadian workplace culture
• Provide counseling and coaching in life skills that support successful employment
• Support individuals for disclosure of disabilities that may affect employment participation
• Provide support with the preparation of job search tools and strategies, including resumes and applications, interview techniques and coaching, education and training options and current labor market information
• Provide support to clients in assessing their qualifications against job requirements
• Provide information about and access to professional accreditation, language credentials and prior learning assessments
• Support mentoring and coaching during the job search process
• Provide support with referral and access to other services including, but not limited to education and training
• Provide assistance to clients who require enhanced support, such as Job search, Mentoring, and or with job retention
• Additional Duties and Responsibilities
• Act as a role model and go‑to resource for a small team by demonstrating best practices, providing day‑to‑day guidance, answering process‑related questions, and reinforcing consistent, high‑quality service delivery
• Support onboarding and training of new hires onsite by helping them learn team processes, systems, documentation standards, and service delivery expectations
• Develop and offer itinerant Employment Services within the local catchment area to new and existing partnerships
• Maintain up‑to‑date information on local labor market, community resources & referral protocols
• Proficient in using the EOIS system, Service System Manager databases, and the…