Director, Network & Infrastructure

Director, Network & Infrastructure

The Director, Network & Infrastructure is responsible for managing and expanding operational activities associated with the University’s network, servers & telecommunications infrastructure, including over 160 servers (physical and virtual), a wired and wireless network with more than 15,000 endpoints across four campuses, 100+ terabytes of SAN storage, and a VOIP telephone system with more than 1400 phone lines. The role shares responsibility with the CIO for IT data security and privacy concerns.

Bachelor’s degree in IT or a related field plus three years of people and project management experience, and ten+ years of hands‑on experience with network infrastructure (or an equivalent combination of education and experience). Industry certifications in a relevant field are a plus. The position requires a valid driver’s license with good driving record; must be insurable.

• Manage network and infrastructure staff and oversee the operation of three full‑function data centers.
• Responsible for hiring, performance evaluations, and mentorship of the network and infrastructure team.
• Develop and implement strategies for prompt resolution of IT data‑security and privacy issues.
• Install, configure, support, and troubleshoot routers, firewalls, switches, and all infrastructure components.
• Monitor network health, report and resolve issues, and maintain high performance and reliability.
• Identify, research, and propose new technologies, services, and products to enhance functionality and cost‑effectiveness.
• Collaborate with OIT senior staff on projects and division‑wide initiatives and revise or develop college OIT policies and procedures.
• Ensure timely resolution of service incidents and client service requests.
• Lead staff in adapting to new equipment, software, services, policies, and procedures, fostering a positive and client‑service‑oriented team environment.
• Maintain documentation for standard project plans, schedules, resources, and status reporting.

• Ten‑plus years experience in network infrastructure (or equivalent).
• Project management skills with the ability to organize and prioritize multiple complex projects under aggressive deadlines.
• Thorough knowledge of data communications, network technologies, server hardware, storage systems, operating systems, and TCP/IP‑based services (DNS, DHCP, HTTP, FTP, SMTP, etc.).
• Experience with formal change‑management, vendor evaluation, RFP processes, Aruba, Nortel, Cisco, MS Server, and IP Telephony products.
• Knowledge of network security principles and performance monitoring.
• Excellent communication, team‑building, supervisory, and problem‑solving skills.
• Dependability, flexibility, and willingness to work non‑standard hours, including on‑call support (24×7×365) and weekends/ evenings.
• Ability to work independently and under direction; must carry a cell phone at all times and respond to the CIO.
• Fluency in English, verbal and written.
• Ability to travel between campuses.

Medium work:
Exerting up to 50 pounds of force occasionally and/or a negligible amount of force constantly to move objects. Activities include keyboarding, standing and/or sitting, walking, lifting, climbing, stooping, kneeling, crouching, crawling, reaching, talking, and hearing. Requires close visual acuity for computer use and reading printed materials. Activities occur both indoors and outdoors under varying environmental conditions.

Hiring salary range: $90,000 to $102,000. Benefits include standard university benefits (health, dental, vision, 401(k) match, tuition assistance, etc.).

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, protected veteran status, genetics, or any other characteristic protected by law.