Senior Member Service Specialist: Branch Support & Growth

Job Title: Member Service Specialist III

Status: Non-exempt

Reports to: Branch Manager II

Department: Tracy Branch

Job Code: 2401

Pay Range: $23.50 Hourly

Golden 1 Credit Union is among the top credit unions in the country. As a member-owned, not-for-profit cooperative, Golden 1 is guided by the credit union philosophy of “people helping people.” We are committed to empowering our members and uplifting our communities as we create a more equitable and financially inclusive California. We welcome all who embrace our Core Values.

At Golden 1, we believe in investing in our people. When you join our branch team, you’re not just starting a job – you’re building a career. We prioritize internal promotions, professional development, and ongoing training to help grow and succeed. You’ll have an opportunity to build meaningful relations with members, provide trusted financial guidance, and make a real impact in your community.

If you’re passionate about service, growth and making a difference, we’d love to have you on our team!

• Process and audit financial transactions including deposits, withdrawals, transfers, payments and general ledger entries while maintaining a cash drawer.
• Provide Golden 1 services to members, including but not limited to cashier’s checks, money orders, savings bonds, wire transfers and transactions, additional sub-shares, and debit card issuance.
• Assess members’ needs while processing transactions.
• Identify opportunities to help members relative to Golden 1 product or service offerings and document them in the EnAct system.
• Identify and report fraudulent activity to management and the Financial Investigations department, in accordance with current procedures to prevent potential loss to the credit union.
• Assist in the proper operation of the ATM and Teller Cash Dispenser Units, including, but not limited to, replacing the receipt cartridge and clearing a blockage.
• May be required to take the lead for open and closing responsibilities in the absence of MSS IV and above.
• Activate alarm.
• Verify signature cards in ECM (Enterprise Content Management).
• Check acceptance approval within assigned limits.
• Ensure confidentiality of all member and credit union information.
• Maintain current knowledge of all Golden 1 products and services, as well as of policies and procedures for teller functions.
• Perform additional responsibilities essential to the operations of the branch (TCR, SBO, Safe deposit box, etc.), as needed.
• Open deposit and specialty accounts (e.g., Roth IRA) and identify members’ financial service needs to ensure members are provided with meaningful financial solutions.
• Mentor and advise MSSI’s and MSSII’s.
• Develop coaching and leadership skills by observation and training courses.
• Engage in consultative dialogue with members to identify current and future financial needs and document them in EnAct system.
• Enroll members in the different channels that Golden 1 uses: online, mobile, etc.
• Refer member’s home lending/investment needs to the appropriate business partner through EnAct referrals.
• Process consumer loan applications and complete the fulfillment of loan when appropriate.
• Approve signature cards.
• Audit loan reports and provide coaching as needed to avoid future errors.
• Provide approvals based on authorized limits as assigned by the Branch Manager.
• Notarize member documents (certification of trust, etc.).
• Collect medallion stamp request information and send to MSS IV or above for approval.
• Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance, including bank secrecy and anti-money laundering laws appropriate to the position.

• H.S. Diploma or General Education Degree (GED) required.
• 2+ years of prior experience in a banker role at another financial institution or customer relationship building role preferred.
• 1+ years as a Member Service Specialist II or teller role at Golden 1 or another financial institution preferred.

Golden 1 Credit Union provides its employees a market‐competitive and internally equitable total rewards compensation package through a variety of programs. These programs are designed to attract, motivate, and retain employees that drive and support the achievement of our Mission, Vision, and Strategic Goals. The Credit Union is committed to a total rewards philosophy built on a comprehensive compensation package, well‑being and work‑life balance, career development and growth, rewards and recognition, and a commitment to Diversity, Equity and Inclusion.

We believe in fostering a workplace where every employee is recognized, valued, and motivated to contribute their best.