Apprentice Customer Service Advisor

Full‑time apprenticeship customer‑service advisor (Hourly rate: £11.09) located at Rhydycar Business Park, Merthyr Tydfil, CF48 1DH
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Customer‑service advisor supporting existing EE customers and showing them why EE is the right choice.

• Provide exceptional and personal service to customers.
• Support customers with queries and issues.
• Advise customers on EE products and services.
• Complete Level2 NVQ in Customer Service as part of the apprenticeship.

• Good communication and interpersonal skills.
• Basic computer literacy.
• Willingness to undertake the Level2 NVQ in Customer Service during the apprenticeship.
• A commitment to learning and development.

• Starting salary of £21,620 per annum, plus incentives throughout the year.
• Smart working model with flexible routine.
• Discounts on EE & BT products.
• New refurbished contact‑centre sites.
• Volunteering days.
• Optional private healthcare and dental.
• Share scheme with discounted rate.
• 25days holiday, optional additional days.
• Optional pension scheme.
• Critical illness cover.
• Gym membership discounts.
• Attractions discounts for family.
• Free parking, free tea and coffee, concierge services.

We are committed to a diverse and inclusive community. Everyone is welcome at EE regardless of age, race, sexuality, disability, religion or gender identity.