Learning Technology Manager

Overview

Drive Innovation. Enable Scale. Transform the Learning Experience.

The Learning Technology Manager plays a pivotal role in shaping how learning is designed, delivered, and experienced across the organization. This role sits at the intersection of learning strategy, technology innovation, and operational excellence
, ensuring that modern learning tools - including AIenabled solutions - are seamlessly integrated into learning programs to drive engagement, efficiency, and measurable impact.

Reporting to the Director, Learning Operations & Performance Analytics
, this position partners closely with internal teams and client stakeholders to elevate learning through thoughtful technology adoption and forward thinking strategy.

• Develop and execute a comprehensive learning technology strategy aligned with client goals and evolving learning needs.
• Identify opportunities to enhance learning experiences through innovative technology solutions and scalable platforms.
• Promote the effective adoption and optimization of both new and existing learning technologies.

• Serve as a trusted advisor to internal teams and client stakeholders on learning technology selection, implementation, and use.
• Recommend and guide the adoption of AIenabled tools and emerging technologies that enhance learning design and delivery.
• Help teams translate business needs into technology-enabled learning solutions that deliver real performance impact.

• Stay at the forefront of learning technology and AI trends
  , proactively identifying opportunities to enhance programs.
• Collaborate with innovation teams to research, evaluate, and pilot new solutions.
• Lead initiatives like Innovation Garage sessions to share ideas, drive experimentation, and scale best practices.

• Partner with Instructional Designers, Performance Consultants, and Account Teams to ensure technology is seamlessly embedded into curriculum and learning experiences.
• Support the deployment and integration of new tools into learning ecosystems, ensuring usability and adoption.
• Create and share practical use cases that demonstrate how technologies can enhance learning outcomes.

• Create and maintain a Learning Technology Playbook outlining best practices for evaluation, piloting, implementation, and scaling.
• Develop standard operating procedures (SOPs) for technology use, governance, and impact measurement.
• Maintain learning technology comparison guides and decision frameworks for stakeholders.

• Act as a liaison between account teams, learning teams, client stakeholders, and technical groups.
• Facilitate regular collaboration sessions to align on upcoming projects and identify technology opportunities or gaps.
• Partner with external vendors to expand learning technology capabilities and solutions.

• Promote the use of data-driven insights to guide decision-making and continuously improve learning technology initiatives.
• Help define success metrics and evaluate the impact of learning technologies on learner engagement and performance.

• Bachelor's degree in Educational Technology, Instructional Design, Information Technology, or a related field.
• 2-3+ years of experience in learning technology or a related discipline
  .
• Proven experience implementing or supporting learning technology initiatives in a corporate or client-facing environment.

• Strategic Thinking: Ability to connect learning technology decisions to business goals and measurable outcomes.
• Technical Expertise: Strong understanding of current and emerging learning technologies, platforms, and tools.
• Consulting Mindset: Comfortable advising stakeholders and influencing decisions without direct authority.
• Innovation Orientation: Passion for exploring new technologies, especially AI, and applying them in practical ways.
• Collaboration: Ability to work cross-functionally with diverse teams and stakeholders.
• Comm…