Digital Technology Site Services Lead; Onsite

Digital Technology Site Services Lead (Onsite) U.S. Citizen, U.S. Person, or Immigration Status Requirements:

U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.

This position will have a combination of daily project management responsibilities, operational responsibilities, as well as the delivery of key projects working within the Collins Aerospace entities around the world. This position reports to the Sr Manager, DT Site Services. The successful candidate will have strong organization, customer service, and communication skills with a background of delivering infrastructure projects of varying technologies in an enterprise environment.

A working knowledge of Microsoft operating systems, Active Directory, Network Printing, End User technologies, and Mobility management platforms is required.

• Maintain relationship with site stakeholders.
• Identify and plan End User Services projects to support strategic and operational requirements for Collins Aerospace.
• Deploy world class technology and streamlined processes to enhance the Collins Aerospace Digital environment.
• Manage several projects at once leveraging contracted teams as needed to implement projects related to infrastructure.
• Develop, manage and execute projects to maintain software and hardware currency in the computing environment, such as technology refreshes and upgrades.
• Work with RTX (and appropriate vendors) to monitor service levels, projects and performance related to field service support.

• Typically requires a University Degree and minimum 5 years prior relevant experience or an Advanced Degree in a related field and minimum 3 years of experience.
• 3-5+ years of experience managing IT projects involving the implementation of mobility solutions.
• Demonstrates strong technical aptitude, project management, and communication skills.
• Experience and background work with large teams to define and execute IT projects.
• Highly motivated, self‑directed, and able to effectively lead efforts including the delivery of complex projects with multiple stakeholders.
• Must be okay with 15% travel.

• 3-5+ years of managing a global End User Services environment.
• Demonstrates proficiency in IT areas of analytical thinking and innovation.
• Demonstrates leadership and collaboration skills, and the ability to succeed in a fast‑paced environment.
• Strong troubleshooting skills and demonstrates ability to perform root cause analyses.
• Able to independently influence and resolve conflicts with others.

• Inventory key DT services used at site.
• Identify issues, work with appropriate service owners to correct.
• Cost optimization opportunities, work with service owners to execute/track.

• Medical, dental, and vision insurance.
• Three weeks of vacation for newly hired employees.
• Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option.
• Student Loan Repayment Program.
• Life insurance and disability coverage.
• Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal,  protection.
• Birth, adoption, parental leave benefits.
• Ovia Health, fertility, and family planning.
• Adoption Assistance.
• Employee Assistance Plan, including up to 10 free counseling sessions.
• Healthy You Incentives, wellness rewards program.
• Doctor on Demand, virtual doctor visits.
• Bright Horizons, child, and elder care services.
• Teladoc Medical Experts, second opinion program.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.