Veterinary Client Service Representative

Stonyridge Veterinary Service-Client Service Representative

Troy, OH

Full-time

Scheduling:

35-40 hours/week

Monday-Friday availability required

No weekends/holidays

Stonyridge Veterinary Service, a Thrive Pet Healthcare partner has enjoyed serving Troy and the Miami County area since 1995. Our veterinarians and team members strive to provide the best medicine and care possible to all creatures great and small. In addition to traditional methods, we also offer holistic and V.O.M., a non-surgical approach to spinal pain and mobility problems.

Thrive Pet Healthcare is united by our mission to create the future of pet well-being through medical excellence, innovative technology, and a connected community of teams and partners. We exist to nurture both pets and people through meaningful relationships and exceptional veterinary care.

Our Support Office teams power that mission by supporting our hospitals through operational excellence, innovative programs, people-centered culture, and forward-thinking business solutions - all while having plenty of fun along the way.

We nurture pets & people through meaningful relationships and exceptional pet care-and we are united by a shared set of values.

• Service - delivering exceptional service
• Empathy - leading with care
• Accountability - achieve meaningful outcomes
• Joy - be a source of light
• Exploration - learn to fuel growth
• Team - connect for success

Our team is looking for a veterinary client service representative with a focus on attention to detail and accuracy. We are looking for a dynamic, outgoing person with great customer service skills who enjoys interacting with people.

• at least one year of previous customer service experience
• experience in veterinary medicine or medical background preferred
• has a flexible schedule
• ability to multi-task
• Must enjoy working with people and animals

• Customer service functions include greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports, and correspondence.

• Compensation-$15-17/hr-based on experience
• Paid time off including 8-weeks of full-pay parental leave, bereavement to grieve both humans and pets, and time off for new pet adoptions
• Top quality medical, dental, and vision insurance plus health savings account and flexible spending account
• Pet perks including free exams, discounts on products and services, and more at all Thrive Pet Healthcare locations
• Generously subsidized backup and ongoing care support for children, adults, and pets
• Mental health benefits including coaching and therapy sessions
• 401k program
• Continuing education and development support through our library of free CE courses and 3 days PTO to complete
• Scholarship opportunities

Compensation negotiable based on credentials and experience. The actual rate offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location.

Thrive Pet Healthcare is one of the first veterinary services offering a comprehensive continuum of care for pets’ primary, specialty, and acute needs. Through a nationwide community of over 360 veterinary providers, and an industry-leading membership program, Thrive Pet Healthcare provides personalized, accessible care through every stage of a pet’s life and health. Founded by veterinarians, the organization provides industry-first benefits for practice staff while elevating privately held veterinary hospitals with innovative service and technology solutions.

By focusing on the needs of care providers and professional collaboration, Thrive Pet Healthcare is supporting the well‑being of the industry and raising the national bar for veterinary excellence.