Front Desk Lead Agent

Overview

Miraval Arizona Resort and Spa Lead Guest Relations Agents are responsible for the guest registration process and communication of hotel services and programs. This interactive, guest-facing role creates guest connections and has a direct impact on the guest experience. Duties may include processing forms of payment, training new front desk colleagues, resolving guest complaints, and responding to guest inquiries. You will be one of the initial points of contact as a Lead Guest Services Agent, and a bridge between guests and hotel leadership.

If you have worked at other hotels as a front desk clerk or have an interest in hotel clerk jobs, we would love to hear from you. Miraval colleagues work in an environment that demands exceptional performance yet reaps great rewards.

• Support the Guest Relations department as the Lead Agent
• Resolve guest complaints and ensure their satisfaction
• Train new Guest Relations Agents and delegate tasks
• Greet guests and complete the check-in and check-out process
• Answer guest billing questions, including post-stay inquiries
• Effectively communicate with guests, colleagues, and all resort departments
• Assist Hotel Operator with answering incoming phone calls to the front desk as needed
• Complete all tasks on the daily checklist
• Restock supplies at the front desk
• Maintain a neat and orderly work area
• Participate in proactive team efforts to achieve departmental and Miraval goals
• Have in-depth knowledge of spa services, programs, and activities offered at Miraval Arizona
• Assist with booking and cancelling spa services and activities from guest itineraries
• Escort guests around the resort, provide detailed tours of key areas on property, inform guests of any special activities and offerings, explain the sign-up procedure for activities, and know hours of operation of various departments
• Handle and communicate special guest requests
• Work well in a team environment
• Utilize strong interpersonal and listening skills
• Other duties as assigned by your leader
• Must have schedule flexibility and the ability to work holidays and weekends

• Complimentary room nights*
• Unlimited discounted and Friends & Family Room Rates
• Medical, Prescription, Dental and Vision Insurance on 30th day of employment*
• 401K with company match*
• Generous Paid Time Off policy*
• Paid sick time
• Paid Family Bonding Time and Adoption Assistance*
• Tuition & Wellbeing Reimbursement*
• Free colleague meals during shift
• Employee Stock Purchase Plan*
• Access to resort facilities including spa services, programs, hiking trails and gym
• Exact benefit package is contingent on status

• Strong computer skills, including email, routine database activity, spreadsheets, and reports
• Ability to multitask and use multiple computer programs and systems
• Ability to work well under pressure
• Refined verbal and written communication skills
• Previous experience in a health and wellness or full-service resort preferred

The physical activity level is moderate; performing somewhat strenuous daily activities of a primarily administrative nature.

• Some days will require walking and touring in a variety of climates
• Must be able to stand, walk and sit for long periods of time
• Must be able to effectively communicate with our guests and colleagues
• Requires the manual dexterity to reach/handle items, work with fingers and hands
• Vision requirements are close, color, peripheral, depth perception and the ability to focus
• Required to lift up to 25 pounds infrequently and up to 10 pounds frequently

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.