Service of Process Specialist

Full-Time, Remote / Hourly, Non-Exempt / Includes Exceptional Benefits / Flexible PTO / Flexible Schedule / Equity

Steno is growing! We’re looking for a Service of Process Specialist to join our winning team, which is revolutionizing the litigation industry every single day. We’re a diverse team from all over the country (and beyond), and we’re crazy about redefining the boundaries of an outdated industry.

Our Service of Process Specialists are the driving force behind our Litigation Support team, ensuring client orders are fulfilled per service agreements and supporting the rollout of new Steno product offerings across court filings, service of process, and document retrieval. As a Service of Process Specialist, you’ll review incoming customer requests for accuracy, answer customer questions, input orders into our database, dispatch assignments to the appropriate vendors, and communicate status updates throughout the lifecycle of client orders.

We’re looking for a highly organized individual who thrives in a busy, fast-paced environment--we know you’ve heard this before, but we’re not kidding. We’re growing--fast--so we’re looking for folks who are excited to match pace and help us expand our litigation support services offerings. If you are ready to hit the ground running and want to have a direct impact on the services we provide to our clients, then this role is for you!

If a fast-paced environment that is equal parts challenging and rewarding doesn’t motivate you, then the operations team is probably not the right fit. But if you thrive in a forward-thinking environment where you can use your knowledge of the legal industry to help change the litigation support services landscape (and don’t mind facing new challenges), then you may just find the home you are looking for here.

Similarly, if you’re looking for a company that offers support, guidance, an abundance of killer giphys, and unlimited potential to grow into your best self, you can bet we’d love to have you too.

• Enter and reconcile client and order information into our databases, including new assignments, updating documentation, status notifications, and closing orders.
• Ensure the timely completion of customer orders assigned to you, meeting service level agreements.
• Monitor and identify orders outside the service level and correspond with vendors to obtain updates.
• Prioritize and monitor rush assignments to ensure timely delivery and effective customer communication.
• Maintain open lines of communication with customers to address issues, order updates, or new instructions.
• Monitor jobs on multiple databases to ensure timely status and fulfillment.
• Meticulously review customer-submitted court documents in preparation for filing, service of process, or delivery for accuracy.
• Review and acknowledge special instructions and/or additional customer requests and ensure that these are appropriately communicated to vendors.
• Develop a solid understanding of filing and service of process requirements in the jurisdiction(s) covered.
• Handle customer inquiries and escalations quickly, escalating to appropriate relationship owners when necessary.
• Handle any vendor issues and questions relating to orders that are assigned to you.
• Maintain accurate and concise notes of customer and vendor interactions.
• Close and invoice customer requests.
• You have a legal/litigation support background, specifically in the preparation of legal documents for filing and for service of process.
• You’re familiar with filing and service requirements and procedures for California.
• You have 2+ years of experience in service of process dispatch/fulfillment
• You have experience fulfilling serves and eFiling documents with Journal Tech, Tyler Odyssey, Legal Connect, Green Filing, or other portals and service of process software.
• You have experience with Legal CMS that facilitates service of process, court filings/copy jobs, and eFilings.
• You’ve worked with legal support vendors, affiliates, and process servers for the fulfillment of service of process and court assignments.
• You’re a natural communicator and feel comfortable interfacing with people at every…