Player Support Representative

At Aristocrat, our mission is to bring happiness to life through the power of play. As a Player Support Representative, you will have a key role in providing outstanding support to our players. You will ensure their gaming experience is truly remarkable. This opportunity allows you to join a multifaceted and driven team where your efforts directly influence player happiness and our company's growth.

If gaming excites you and you enjoy working in a collaborative environment, this role is ideal for you!

Midshift: 3 pm to midnight

• Provide accurate information and support regarding customer accounts, products, and services
• Troubleshoot technical issues across computers, tablets, and mobile devices
• Handle live chat, email communications, inbound calls, and occasional outbound calls
• Communicate promotional offers and updates to VIP customers
• Identify, advance, and provide feedback on service issues or customer concerns
• Maintain strict customer confidentiality and data security standards
• Uphold what we value and remain current on internal processes and protocols
• Meet daily performance targets (approximately 70 customer contacts across channels)
• Adhere to SLAs, including responding to chats and calls within 45 seconds

• 0-2 years of customer support or call center experience preferred
• Be at least 21 years of age
• High school graduate or equivalent experience required; some college coursework preferred
• Strong problem-solving skills with the ability to think critically and resolve issues efficiently
• Excellent written and verbal communication skills
• Strong interpersonal skills with a customer-first approach
• Comfortable being camera-ready while working
• Advanced computer proficiency, including Microsoft Office; typing speed of 90+ WPM preferred
• Experience troubleshooting computers, smartphones, and tablets
• Diligent with strong grammar, typing, and data entry accuracy
• Ability to work independently with good judgment and discretion
• Highly organized with strong time management skills
• Capacity to excel in a dynamic, high-demand setting
• Previous technical support experience is a plus

$18.00 - $24.70 per hour

This position offers a comprehensive benefits package, including health, dental, and vision insurance, paid time off, and a 401(k) plan with employer matching.

This role is subject to mandatory background screening and regulatory approvals. As part of your employment with Aristocrat, you may be required to complete a criminal background check, submit fingerprints, and obtain licenses or registrations with applicable gaming regulatory authorities. At this time, we are not sponsoring work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship.