International Student Success Coach - Upperclassmen

International Student Success Coach - Upperclassmen

In support of ORU's mission and international enrollment growth goals, the International Student Success Coach — Upperclassmen serves as a consistent coach and resource for continuing residential undergraduate international students, with a primary focus on persistence, re-enrollment, degree progress, ongoing F-1 compliance, and successful navigation of ORU systems and campus life. This role partners closely with the Manager of International Student Success & First-Year Onboarding to ensure students transition well from first-year support into continued success through graduation.

Full-time position.

• Establish and build relationships with assigned continuing international students, serving as a consistent coach and resource from the conclusion of first-year onboarding through graduation.
• Support semesterly international arrival, orientation, and acclimation efforts as directed, in partnership with the Manager of International Student Success & First-Year Onboarding and the broader ISR team.
• Assess assigned international students and become familiar with their personalities, motivations, strengths, and struggles, coaching them in a manner that helps them use their strengths to address their struggles and make targeted improvements to be successful at ORU.
• Track international students’ re-enrollment activity and degree progress and advise them as to course selection and timely degree completion.
• Assist dependent international students’ parents as needed, addressing concerns, and promoting their students’ persistence.
• Ensure that international student and parent inquiries receive responses within no more than 24-48 hours.
• Track international students’ attendance and mid-term grades to allow for early intervention whenever needed.
• Make international students aware of academic, immigration, and emotional support resources; connect them directly with resources whenever possible and follow up to ensure they are set up to be successful; encouraging them to grow in self-efficacy.
• Engage in re-enrollment campaigns and assist international students with processes related to their continued enrollment in the upcoming term.
• Utilize CRM and technology tools to report, track and communicate with students. This involves sending and responding to student messages. Ensure that communication is accurate, professional and represents the University appropriately.
• Proactively outreach to international students to ensure progress is being made throughout and maintain robust communication structure through a variety of platforms (email, call, text, social media, etc).
• Maintain current knowledge of university resources, policies, and procedures to be able to provide guidance and direct international students and their parents appropriately.
• Prepare, compile, process, and maintain reports as required by supervisor.
• Meet or exceed registration and retention goals assigned by supervisor each semester.
• Support and partner with the Peer Success Coach program as directed and appropriate.
• Supervise assigned student workers and their work.
• Other duties as assigned.

• Serve as a Designated School Official for the University, supporting F-1 compliance advising, SEVIS updates, travel signatures, OPT-related guidance, and other immigration processes for continuing undergraduate international students.
• Provide backup support for initial I-20 processing and related documentation as assigned.
• Provide counsel for new and current undergraduate F-1 international students studying at the university. Principally assist undergraduate international students through providing guidance to maintain their ongoing F-1 status.
• Maintain DSO designation and keep strong familiarity with SEVIS system and stay current with U.S. immigration laws and regulations as they pertain to F-1 students.

• Support daily ISC operations serving international students with excellence and intentionality, including walk-in support and hospitality.
• Coordinate international student specific service offerings, including…