Data Center Technician at CompuCom Twinsburg, OH

Job Overview

Data Center Technician at Compu Com, Twinsburg, OH. Our client is currently seeking a qualified Data Center Technician to join their team onsite in Twinsburg, OH, and provide end‑user support.

Support the 3rd shift and be open to providing on‑call support as required.

• New Installations: rack/cabinet installations; install power strips within cabinets; power up cabinets, label rack, update DCTracks; plug in IT equipment using best practices; space provision IT devices in DCTracks; unboxing of hardware and disposal of packing material; rack and stack of IT devices; configure ILO/IDRAC on servers/network gear; install all patch cords and trunks/patch panels as required; perform ping tests of all ILO connections;
  
  attend planning meetings with customers, network, SAN teams; communicate with customers for DCRM details and closure; provide access for vendors and complete any required paperwork to telco meet rooms; perform IT audits, annual DCTrack and tape audits; parts ordering (quote gathering) and submissions for purchase ordering; vendor access approval for break‑fix activity and facility repairs; provide emergency onsite coverage as needed;
  
  provide support to facilities teams during any power work within the facility where pre‑ and post‑IT power checks must be performed.
• Break / Fix Repairs: troubleshoot, isolate, and repair all cables (SM, MM, and copper); remove and install parts from inside IT hardware, including NICs, SFPs, memory, and hard drives; decommission/cabling tasks: remove all patch cords from end to end of the cable path; remove old hardware from equipment racks and prepare for disposal per the decommissioning process; remove all patch cords per above requirements;
  
  removable media disposal tracking and destruction; ADR/ERI tracking and coordination; work with Hardware Dispatch Operations (HDO) function, an offshore 7x24x365 support team; centralized point of contact between technical support groups and hardware vendors; manage and coordinate hardware repairs for IT Data Centers; work closely with key stakeholders, including external hardware vendors; manage scheduling of hardware repairs for IT and non‑IT server and storage devices in the Data Center;
  
  evaluate each dispatch request to determine applicable maintenance coverage and cost‑effective repair schedule; authorize service uplifts, T&M repairs, warranty repairs, installations, and upgrades; create incident requests (IR) to gather log files from technical support groups; open hardware vendor service requests with diagnostic logs for the vendor.

Hourly rate: $36.00 – $53.00 per hour. Pay varies based on geography, skills, education, experience, and other qualifications.

• Medical, dental, vision, life, AD&D, disability plans, Employee Assistance Program
• Paid holidays (up to 6 days annually), paid time off (minimum 10 days annually), paid parental leave (minimum 10 days annually)
• 401(k), FSA/HSA pre‑tax benefits

Compu Com is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, genetic information, sexual orientation, gender identity or expression, or any other status protected by law.