Network Datacenter Hand and Feet Analyst

Overview

The Infosys Communications, Media, and Technology (CMT) unit is a dynamic division dedicated to driving digital transformation and growth for clients in the telecommunications, media, and technology sectors. Our vision is to become the strategic and trusted partner for our clients by enabling their digital transformation and growth through technological change, digital, cloud, and AI‑first solutions. We are committed to building a high‑impact partner ecosystem and driving long‑term strategic client relationships.

In the assigned Job Role of Technology Associate, your responsibilities include:

• Assist in coding and refinement of basic code structures in line with internal guidelines, to meet project technical specifications.
• Assist in execution of test cases based on guidance and test plans, to meet functional requirements.
• Participate in troubleshooting and resolving production issues, to enhance system reliability.

• Willingness to learn and adapt to new technologies.
• Ability to assist in code development, refinement, and testing, adhering to guidance and best practices.
• Focused on developing competence for activities as part of the entire SDLC life cycle.
• Collaborative mindset with effective communication skills.
• Dedication to continuous improvement and knowledge sharing.

• Experience with hands‑on support for Data Center operations.
• Candidate must be available to work on a rotating shift schedule to provide support at the Data Center.

Shifts:

• Shift 1: 06:00–15:00 PST
• Shift 2: 14:00–23:00 PST
• Shift 3: 22:00–07:00 PST

• Rack and stack of IT devices.
• Configure ILO / IDRAC on servers / network gear; perform ping tests of all ILO connections.
• Certifications on Data Center operations and cabling.
• Install trunks, patch cords, panels, and power cables as required to support additional capacity.
• Perform all IT audits, annual DC track and tape audits.
• Vendor access approval for break‑fix activity and facility repairs.
• Provide on‑call support and emergency onsite coverage (may be extended time frame).

• Attend crisis calls for troubleshooting cables and/or hardware issues.
• Troubleshoot, isolate, and repair all cables (SM, MM, and copper).
• Participate and execute assigned change requests.
• Removal and installation of parts from inside of IT hardware to include, but not limited to:
  • NICs
  • SFPs
  • Memory
  • Hard drives

• Remove all patch cords from end to end of the cable path, including both ends of patch panel connections.
• Remove old hardware from equipment racks and prepare for disposal per the decommissioning process.
• Track and destroy removable media (disks).
• Maintain Blancco wipe process procedures, shredding, ADR/ERI tracking, and coordination.

• Package pickup and delivery, including large shipments on loading docks or mailrooms.
• Coordinate and prepare for shipment and transfer of equipment to other locations.
• Move (lift and shift) hardware to appropriate storage locations after HRS updated.
• RMA all parts as required, including tracking with the HRS tool.
• Track hardware shipment and all IT device parts.
• Large assets are tracked in both HRS and DC Tracks.

• Collaborate with Technology team members to ensure efficient operation of the Datacenter operations environment.
• Receive and respond to incoming calls, messages, emails, and work orders related to datacenter operations problems.
• Ensure work is carried out within agreed service levels and in accordance with project guidelines.
• Explain and document technical issues clearly to technical teams and business stakeholders.
• Experience and desire to work in a global delivery environment.
• Good communication and analytical skills.

• Bachelor’s degree or foreign equivalent required from an accredited institution; three years of progressive experience in lieu of every year of education is considered.
• This position may require relocation and/or travel to work/project location.
• Candidates authorized to work for any employer in the United States without employer‑based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role now or in the future.

• Medical/Dental/Vision/Life Insurance
• Long‑term/Short‑term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident, Critical Illness, Hospital Indemnity, Legal)
• 401(k) plan and contributions dependent on salary level
• Paid holidays plus Paid Time Off

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.