Bilingual Financial Services Officer I​/Onsite

Position Summary

We're growing and looking to add our next great talent! We're hiring for a bilingual fluent English and Spanish candidate to join our Grande, 5th ST, or Digital Branches Sales Team. This role focuses on delivering outstanding service and building lasting relationships with members.

Base pay: US $19 per hour, paid bi‑weekly, plus monthly uncapped incentives. Includes a bilingual English/Spanish stipend. Monthly incentive varies on production results and depends on experience.

• Health insurance – three plan options; one plan fully paid for the employee.
• Dental, vision, short‑ and long‑term disability, basic life & AD&D, and voluntary life & AD&D.
• Supplemental accident and critical illness insurance.
• 401(k) with employer match – fully vested on Day One.
• Paid leave: vacation, sick, bereavement, jury duty, volunteer (not eligible during the initial 90‑day hiring period).
• 11 paid holidays annually.
• Casual work attire environment.

• Deliver an exceptional member experience by actively engaging with members, understanding their needs, and providing personalized solutions.
• Contribute to loan growth by identifying member needs, educating them on loan products, and guiding members through the loan process.
• Drive member growth by building strong relationships and expanding membership.
• Accurately identify member needs and refer them to the Financial Advisor and Mortgage Department when appropriate.
• Produce high‑quality work with a strong focus on accuracy and attention to detail, minimizing errors through careful planning and thorough review.
• Assist the Grande Branch in growing the credit union by increasing members, loans, and deposits while achieving net income.

• Fluency in written and verbal English and Spanish.
• Prioritizes long‑term relationships over one‑time transactions.
• Preferred prior work experience in a call center for Digital Branch FSO.
• Excellent verbal and written communications.
• A genuine self‑starter attitude.
• Ability to multitask in a fast‑paced environment.
• Good understanding of creditworthiness assessment.
• Collaborative teamwork skills.
• Strong planning and prioritization with keen attention to detail.
• Trusted advisor with strong reliability.

Six (6) months to two (2) years of product and services sales experience in retail sales or a related banking/credit union industry (e.g., loan processor, teller, banker).

Minimum high school graduate or GED.

Our members and potential borrowers rely on the Bilingual Financial Services Officer I to provide outstanding, bilingual service that drives member satisfaction and positive reviews while growing the credit union through new accounts, loans, and referrals. Accurate, compliant work and relationship building are core to our mission of caring for members like family.

Onsite at our Tyler, Texas Administration Branch Office. Business hours Monday‑Friday 8 AM‑6 PM; occasional before/after business‑hour meetings 7:30 AM‑7 PM. Rotating Saturday schedule 10 AM‑2 PM.

Kelly Community Federal Credit Union is ranked as one of the top‑rated, financially sound institutions in the United States. Located in Tyler, Texas, we have consistently grown year after year with over $170 million in assets, offering a full suite of financial products and services.