Bilingual Financial Services Officer III​/Onsite

Position Summary

Bilingual Financial Services Officer III – Branch Sales (Full‑time, onsite). Fluent English and Spanish required.

Base pay: $23 per hour (paid bi‑weekly). Plus monthly uncapped incentives, and a bilingual English/Spanish stipend. Monthly incentives vary with production results.

• Health insurance (3 plan options; one fully paid by the employer)
• Dental, vision, short‑ and long‑term disability, basic life/AD&D, voluntary life/AD&D
• Supplemental accident and critical illness insurance
• 401(k) with employer match; employee fully vested on day one
• Paid leave including vacation, sick, bereavement, jury duty, volunteer (not eligible during first 90 days)
• 11 paid holidays annually
• Casual work attire

• Deliver an exceptional member experience, building trust and long‑term relationships.
• Assist with opening new accounts and processing consumer loan applications through funding.
• Educate members about loan products and guide them through the loan process.
• Identify opportunities for membership growth and provide referrals to Financial Advisors and Mortgage Department.
• Maintain high accuracy with minimal audit findings and produce quality work.
• Support branch growth objectives for new members, loans, and deposits.

• Fluent written and verbal English and Spanish.
• Prioritizes long‑term relationships over one‑time transactions.
• Experience in a call center or digital branch environment is a plus.
• Excellent verbal and written communication skills.
• Self‑starter attitude and ability to work independently.
• Strong multitasking and time‑management skills in a fast‑paced setting.
• Fundamental knowledge of credit worthiness assessment.
• Team collaboration skills.
• Strong attention to detail and accuracy.
• Trusted adviser to members and colleagues.

Ten (10) or more years in consumer lending and financing or related banking/credit union roles such as loan processor, banker, or similar.

High school graduate or GED.

Members and borrowers rely on bilingual (Spanish & English) service to achieve satisfaction and positive reviews, driving new accounts, loans, and referrals. Accurate, compliant service strengthens member futures and the credit union’s long‑term growth.

Onsite at Tyler, Texas Branch Offices. Business hours Monday‑Friday 8 AM–6 PM; occasional before/after hours 7:30 AM–7 PM. Saturdays rotating 10 AM–2 PM.