Bilingual Financial Services Officer II​/Onsite

Position Summary for the Bilingual Financial Services Officer II Full-Time / Onsite-In Branch

We're Growing and looking to add our next Great Talent! We're hiring for a Bilingual fluent English and Spanish Talent to join our Grande or 5th Street Digital Branches Sales Team! Check out the Financial Services Officer II position qualifications, other job required skills, and hours availability. Apply now!

As a Bilingual Financial Services Officer II you play a key role in delivering on our mission to care for members like family. Every interaction is an opportunity to build trust, create meaningful relationships, and provide solutions that truly improve our members’ financial lives. If you prioritize people, take pride in helping others, and enjoy making a positive impact - this is the place for you.

You'll assist opening new accounts, take consumer loan applications and carry to the finish line when the loan is funded, and connect members to additional services through thoughtful referrals, all while creating experiences that lead to lasting loyalty and positive feedback. You'll work alongside a supportive team that values collaboration and celebrates wins together, because being a Team Player is at the core of how we serve both our members and each other.

We are looking for someone who holds themselves to a high standard of Excellence. That means doing the right thing every time, paying attention to the details, and ensuring accuracy in every transaction. In this role, accountability matters, results matter, and how you achieve them matters most. If you are motivated, people-focused, and ready to grow your career while making a difference, we would love to have you on our team.

$21 per hour base pay paid bi-weekly, plus monthly uncapped incentives! Includes Bilingual English/Spanish stipend. Monthly Incentive:
Varies on production results, DOE.

• Health, 3 plan options with BC/BS – one plan fully paid for employee
• Dental, Vision, Short- and Long-term disability, Basic Life/AD&D, and Voluntary Life/AD&D
• Supplemental Accident and Critical Illness Insurance
• 401K with Employer Match – employee fully vested on Day One!
• Paid Leaves include Vacation, Sick, Bereavement, Jury Duty, Volunteer (Not eligible during initial 90 day hiring period)
• Plus 11 paid Holidays annually!
• Casual work attire environment!

• Consistently deliver an exceptional member experience by actively engaging with members, understanding their needs, and providing personalized, effective solutions. Strive to build strong, lasting relationships, ensure member satisfaction, and contribute to member loyalty through clear communication, responsiveness, and proactive service. FSO performance and accountability is measured by individually receiving 52 or more 4 star or greater positive online reviews with name mentioned by 12/31/2026.
• Actively contribute to loan growth by identifying member needs, educating them on available loan products, and providing tailored solutions. Focus on building strong relationships, promoting financial wellness, and guiding members through the loan process with clarity and confidence to drive lending success. FSO is held accountable for individual production of loan funding by 12/31/2026.
• Drive member growth by building strong relationships, identifying opportunities to expand membership, and delivering exceptional service. Focus on educating potential and existing members about the benefits of our products and services, fostering loyalty, and enhancing overall member engagement. Performance is measured by FSO resulting in opening 200 or greater new accounts by 12/31/2026.
• Accurately identify members needs and proactively refer them to the Financial Advisor and Mortgage Department when appropriate. Strive to provide clear and helpful information, ensuring members receive expert guidance tailored to their specific situation, while enhancing overall satisfaction. FSO is accountable and performance measured by ability to submit 36 or greater referrals to the Financial…