Job Requisition ID: []
No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.
As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.
Come join us to live well, work better, and be the best.
A receptionist/Greeter will be the first point of contact for all AFA customer who visits the automotive branches, receives all customers at the reception by greeting, welcoming, and directing appropriately. Answers, screens and forwards all incoming calls. Notify on time the branch associates of customers / visitor’s arrival for prompt assistance, ensures the clients are in the customer lounge, comfortable and receives refreshments while they wait for the representatives to attend, all time pleasant and warm experience is provided to all the customers which supports branch to achieve sales targets and improve the locations and brands CSV & NPS.
KEY ROLE SPECIFIC ACCOUNTABILITIES: Specify the output required from the role. It is recommended to identify not more than 6-8 key tasks and their performance indicators. NB – Focus on outcomes not tasks.
Demonstrates an ability of highest warm welcome standards while customers are received in the showrooms and devise ways of continuous improvements to achieve highest scores on “Special” & “Welcome” as part of SWEPT
Effectively able to articulate with the initial information gathered from the customer during welcome, the purpose of visit in the branch and able to direct with no delays to right department, associate or lounge and offer beverage while waiting
Efficiently uses Fastrack appointment log to ensure the appointed customers are directed to right associates on time
Record new walk-in customers count and the referred sales executive details for a branch managers & showroom managers visibility to improve sales through tracking the daily business opportunities and follow the brand / branch process to fairly allocate new walk-in customers to sales executives
Demonstrates a Warm send off to all customers while exiting the showroom with a “Thank you & see you again” message and to increase the “Special & Personal” CSV
Education: Bachelor’s degree or equivalent
Minimum Experience and Knowledge: Sales Operations Experience in running a team effectively
Job-Specific/Technical Skills required to complete the tasks
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