Customer Growth Manager

£40,000 to £50,000

Greater Manchester

Umbrella Payroll Technology | Office-Based | Excellent Working Environment

We’re working with a market-leading payroll technology provider that powers compliant umbrella and contractor payroll solutions across the UK temporary labour market. Renowned for high-volume processing, robust compliance, and outstanding customer service, they deliver scalable platforms trusted by umbrella companies, recruitment agencies, and contractor work forces.

We’re looking for a Customer Growth Manager (Implementations & Onboarding) to play a pivotal role in the company’s continued growth. This is a specialist implementation and customer success position where you’ll own the full client journey — from initial onboarding to successful platform adoption.

• Lead end-to-end client implementations and onboarding projects
• Deliver seamless transitions onto the payroll platform
• Act as the primary client contact during implementation
• Configure systems for high-volume payroll and batch payment processing
• Drive high adoption rates and deliver an exceptional customer experience
• Work closely with Operations, Compliance, and Product teams
• Manage client relationships, retention, and long-term success

• Solid background in umbrella payroll, contractor payroll, or payroll software
• Strong knowledge of UK payroll legislation and umbrella compliance
• Proven experience in implementations, onboarding, or customer success
• Understanding of contractor payroll processes and batch payment models
• Excellent stakeholder management and client-facing skills

Opportunity to join a fast growing, ambitious payroll technology business — high-impact role blending implementations, customer success, and process improvement — collaborative, professional office-based environment — real progression opportunities within payroll tech and customer operations.

If you’re an experienced payroll professional who thrives on helping clients succeed and loves delivering smooth implementations, this is a fantastic next step.