Senior Group IT Business Support Partner

Responsibilities

Work closely with the Group Business Support Team Manager and wider IT team to support and maintain key business systems across the Group, ensuring infrastructure and security solutions are operating effectively and kept up to date. Provide 3rd line support for infrastructure and security‑related issues, investigating, troubleshooting, and resolving technical problems while working alongside third‑party support partners where required.

Focus on cyber security compliance and awareness across all sites, driving best practice, supporting training activity, and maintaining security standards across the business. Support monitoring and maintenance of infrastructure environments, including servers, cloud platforms, networking, and security technologies.

Contribute to a variety of IT projects across the Group, supporting system improvements, upgrades, and implementations while ensuring minimal disruption to business operations. The role will also involve occasional travel to UK sites to provide onsite support and build strong relationships with stakeholders across the business.

This is a varied role within a collaborative IT environment, ideal for someone who enjoys problem solving, continuous improvement, and developing their technical capability across infrastructure and security.

• Experience supporting IT infrastructure, networks, or security environments
• Understanding of networking principles, security technologies, and cyber security risks
• Working knowledge of Windows Servers, virtual environments, and Azure Active Directory
• Exposure to cloud‑based platforms such as Azure or AWS
• Strong analytical and problem‑solving skills
• Good communication and interpersonal skills
• Organised with the ability to manage priorities and workload effectively
• Flexible and proactive approach to supporting the wider business
• Comfortable working independently and as part of a team
• Relevant IT or Networking qualification desirable
• Full UK driving licence and willingness to travel to UK sites where required

This is an exciting opportunity to join a growing business where you can make a real impact on product innovation, shape development strategy, and play a key role in delivering products that delight customers and drive business growth.