Register Here to Apply for Jobs or Post Jobs. X

Pet Claims - Technical Lead

Job in England - UK
Note that applications are not being accepted from your jurisdiction for this job currently via this jobsite. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone.
For jobs on this site that accept applications from your location / country,
Company: Recruitment Solutions (Folkestone) Limited
Full Time position
Listed on 2019-11-19
Job specializations:
  • Insurance
    Insurance Claims, Insurance Sales
  • Healthcare
    Healthcare Consultant, Geriatrics
Job Description & How to Apply Below
Position: Pet Insurance Claims - Technical Lead

Location: Kings Hill

An exceptional opportunity with a key employer located on Kings Hill specialising in insurance, for a Technical Lead within the expanding Pet Insurance Claims Department.

What sort of background is considered suitable for this position?

  • In order to meet the demands of the role, we are looking for a bright and enthusiastic individual who has a passion for animal care and who can also deliver in terms of providing exceptional levels of customer service.

  • A Veterinary Nursing qualification is considered ideal or perhaps someone working towards their qualification, who no longer wishes to work in practice.

  • This is a wonderful opportunity to become part of a fast paced, rapidly growing successful team with the opportunity to put to use your practical animal related knowledge and their care, from the comfort of a pretty impressive office environment!

  • It would also be suitable for an individual with 2 years Pet Insurance Claims handling experience.

What are the hours of work and package available?

  • Monday to Friday

  • 9am - 5pm with a 45 minute lunch break

  • 36.25 hours per week or 7.25 hours per day

  • Salary: £25K + very attractive benefits that are too many to mention!

The company:

  • The company has been established for over 50 years and work to the principals of Treating Customers Fairly (or basically as you would wish to be treated)

  • It is a non-sales environment

  • It is an extremely supportive place in which to work with training provided

  • Exceptional long term career prospects

  • Amazing working conditions

  • Has an onsite subsidised coffee shop and restaurant.

  • Free parking.

  • Very attractive benefits that are too many to mention!

  • Extremely friendly, fun, professional environment in which to work where self-development and improvement is always supported and encouraged

  • An opportunity to join a growing and vibrant team

What would you be responsible for in this role?

  • Working within a really friendly and professional group within the Pet Claims Department, you would own/handle a small daily volume of technical claims referred from the team or allocated to you directly based, on their value/technicality.

  • You would support the department with technical questions on claims, liaising with colleagues in relation to knowledge gaps, trends and best practice.

  • Provide support when required in relation to Feefo comments for a key client, reviewing claims where 1 to 3 star feedbacks are given.

  • Perform root cause analysis on referred cases (this is a method of problem solving for identifying the root cause of a problem).

  • Work with the Customer Experience Manager to consider Complaint root cause analysis alongside Feefo RCA and identify customer pain points delivering recommendations for improvements.

  • Design and maintain pet policy summary windows and review the content regularly to ensure that it accurately reflects current practices.

  • Assist with building a suite of standard letters/paragraphs for dealing with common replies/updates to the customers and enquiries to Vets based on the policies we handle.

    What do I need to do next?

    Please send your CV asap.

    Recruitment Solutions (Folkestone) Limited acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. By applying for this job, you accept the Terms & Conditions, Privacy Policy and Disclaimers which can be found

Position Requirements
Less than 1 Year work experience
Note that applications are not being accepted from your jurisdiction for this job currently via this jobsite. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone.
For jobs on this site that accept applications from your location / country,
Search for further Jobs Here:
(Enter less keywords for more results. Suggestions may be selected)
Location
Employment Category
Education (minimum level)
Filters
Education Level
Experience Level (years)
Posted in last:
LOGIN Area - Jobsite