Information Systems Technician II

Information Technology Professional (IT Support)

Posted:
May 03, 2026

Salary: $61,318.40 - $74,526.40 Annually USD

Full Time

• Provides technical assistance to customers/system users for County mainframe, network, desktop, telecommunications, and/or other technology systems including hardware, software and peripheral equipment.
• Responds to requests for assistance pertaining to applications, systems and equipment; troubleshoots, investigates and determines the severity of the problem and resolves or refers to higher-level information systems staff; answers routine user questions.
• Installs, tests and configures hardware and software; researches and resolves integration issues; recommends solutions to meet specific needs; researches, recommends and implements upgrades as appropriate.
• Installs, configures and connects hardware, software and equipment to existing networks; researches, tests and implements client-side networking schemes to meet productivity demands; documents installations and configurations.
• Monitors and maintains technical systems security processes; maintains various network protocols pertaining to specific areas of assignment.
• Reformats and reinstalls operating systems and other applications; rebuilds standard County software as needed; programs new network devices.
• Performs component level repairs on hardware and peripherals.
• Adds new users to the County's telecommunications, Internet and Intranet systems; assigns new addresses, new network numbers and naming spaces.
• Helps maintain County software licensing/installation information.
• Helps install network wiring and infrastructure components as assigned.
• Recommends and develops purchasing specifications for hardware and software products; may recommend hardware/software enhancements.
• May participate on or lead the technical aspects of deployment projects; monitors the installation and/or servicing of equipment provided by contractors; coordinates the work of vendors with user departments.
• Provides technical training to users regarding areas of assignment; develops training materials and presentations.
• Attends meetings, trainings and seminars; serves on committees and task forces.
• Continuously communicates with supervisor regarding the status of assignments and projects.
• Performs other related duties as assigned.

• Completion of 60 semester (or equivalent quarter) units from an accredited college or university in computer science, information systems or a related field, and two years of progressively responsible information systems technical support experience emphasizing system troubleshooting and customer service. Equivalent combinations of education, training, and experience may also qualify.
• A valid California driver's license is required.
• Knowledge of basic methods and techniques of providing information technology support, maintenance and administration; basic principles of electricity, electronics, telephony systems, data communications and computer programming; principles and practices of information technology customer service; routine technical programming and scripting techniques; basic data organization and access methods; standard business software tools; methods and techniques of performing technical research, statistical compilation and report development;
  
  basic principles and practices of technology project management; state, federal and local ordinances and regulations pertaining to public sector technology and telecommunications management; standard business arithmetic.
• Skills including using tact, discretion, initiative; identifying technology related problems; responding to customer requests; researching, compiling and summarizing information; organizing work, setting priorities and meeting deadlines; preparing cost estimates; applying technical knowledge to solve problems; communicating clearly and effectively; preparing clear and concise reports; establishing and maintaining effective working relationships.
• Mental and physical abilities: read, analyze and interpret moderately complex technical information; understand and carry out written and oral instructions; adapt to changes; work cooperatively;…