IT Analyst

Location: Manila

Department Engineering and Technology Level Experienced  (Individual Contributor)
Location Manila The  Engineering and Technology team is at the core of the Shopee platform development. The team is made up of a group of passionate engineers from all over the world, striving to build the best systems with the most suitable technologies. Our engineers do not merely solve problems at hand;
We build foundations for a long-lasting future. We don't limit ourselves on what we can or can't do; we take matters into our own hands even if it means drilling down to the bottom layer of the computing platform. Shopee's hyper-growing business scale has transformed most "innocent" problems into huge technical challenges, and there is no better place to experience it first-hand if you love technologies as much as we do.

About the Team:

Corporate IT is the backbone of our business. Our team helps the company to develop a competitive advantage through defining our technology objectives, assessing solution options, and devising technical solutions that help us achieve both strategic goals and meet operational requirements. As a part of our team, you’ll help deliver seamless IT experiences and support to our internal employees by providing responsive helpdesk service, stable networks and reliable IT systems.

As a Helpdesk Engineer, you will be responsible for implementing IT operations according to policy, interpret IT related issues on both System and User side to meet corporate requirements, and provide technical support in a fast-paced and demanding environment.

Job Description:

Provide day-to-day technical support to end users and ensure the smooth running of computers, network devices and printers

Troubleshoot and resolve end user application issues, maintain and update technical support documentation

Handle asset management, maintain inventory and liaise with vendors

Maintain and monitor office network infrastructure, IT security and antivirus tools

Other duties include performing first level troubleshooting and support for scheduled server backups, system monitoring and reports

Diploma or degree in Computer Sciences, Information Technology or a related field preferred

In-depth knowledge of computer hardware, software, and OS (Windows and macOS)
Understanding of TCP/IP, IP addressing and LAN technology including switching and routing fundamentals

Hands-on experience in Windows server administration and basic knowledge in Linux server administration is a plus Professional Qualification - Microsoft Certified/CCNA is a plus Knowledge of basic setup and configuration of Cisco devices such as firewall, switch, IP phones, wireless controller and access points is a plus Competent at documenting standard operating procedures and knowledge articles

Ability to cover after-office hours and weekend support if there are any infrastructure issues or activities

Have Initiative, enthusiasm and willingness to learn in a fluid and fast-paced environment

Has passion for technology and wants to make a difference with technology solutions

Good interpersonal and communication skills to interact effectively at all levels. Strong analytical and troubleshooting skills

Requirements:

Diploma or degree in Computer Sciences, Information Technology or a related field preferred

Minimum 3 years of relevant experience operating in a similar role

In-depth knowledge of computer hardware, software, and OS (Windows and macOS)
Understanding of TCP/IP, IP addressing and LAN technology including switching and routing fundamentals

Hands-on experience in Windows server administration and basic knowledge in Linux server administration is a plus Professional Qualification - Microsoft Certified/CCNA is a plus Knowledge of basic setup and configuration of Cisco devices such as firewall, switch, IP phones, wireless controller and access points is a plus Competent at documenting standard operating procedures and knowledge articles

Ability to cover after-office hours and weekend support if there are any infrastructure issues or activities

Enthusiastic and willing to learn in a fluid and fast-paced environment

Passionate in IT technology and wants to make a difference with technology solutions

Good interpersonal and communication skills to interact effectively at all levels

Strong analytical and troubleshooting skills
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