Outbound Warehouse Lead: KPI & Process Improvement

Location: Manila

Department Operations Level Experienced  (Team Lead)
Location Manila The  Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

Job Description:

Fully accountable to hit the overall outbound key performance indicators (KPI) for all tasks under the outbound department.

Manage the schedule and attendance of all employees under your department

Ensures that the SOPs, Safety Protocols, and House rules are being followed by their corresponding teams/staff and can refine and improve existing processes as needed.

Ensure the division is staffed with skilled manpower that are capable in their current positions while being prepared and developed for the challenges of the future

Continuously improve on SOPs to drive efficiency and productivity for end-to-end outbound process from picking until outbound within the agreed timeline targets

Notify appropriate departments when there is non-conformance or shortage/overages are found

Provide reports to Warehouse Lead for internal performance reporting

Requirements:

Graduate of any Bachelor’s Degree Preferably has 2-5 years of experience in E-commerce, Logistics and Warehousing Strong sense of ownership and operational discipline

Excellent analytical and problem-solving skills

Has supervisory experience, both for direct and agency employees

Can read, understand and report data Proficiency in MS Excel and Google Applications Knowledgeable on Warehouse Management System Strict and able to ensure policy and SOP compliance

Amenable to be assigned in Davao
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