System Support Specialist

Job Details

Job Location:

Corporate - Valparaiso, IN 46383

Position Type:
Full Time

Education Level: 2 Year Degree

Travel Percentage:
Up to 50%

Job Shift: Day

• Manages and resolves issues including but not limited to operating systems, applications, laptops, desktops, printers, networking, and phones.
• Communicates and supports the I.T. team and team lead regarding help ticket issues.
• Prepares and deploys systems at various locations.
• Performs user creation, deletion, and maintenance within various systems.
• Documents and tracks fixes for the knowledge base as they are discovered.
• Researches, suggests, and implements new technology.
• Investigates system‑related problems, identifies their source, and determines possible solutions.
• Helps maintain system schedule changes.
• Works to ensure confidentiality regarding information systems data (user, patient, financial, etc.).
• All Health Linc staff are committed to engage in quality improvement initiatives that align with and support Patient‑Centered Medical Home (PCMH).
• Performs other duties as assigned.

• Associate Degree in computer science or related field (not required but highly preferred).
• At least 1‑2 years of helpdesk/service desk, call center, or network operations center experience.
• Previous experience in a healthcare environment (not required but highly preferred).
• Strong customer service skills.
• Strong organizational and time‑management skills.
• Proven ability to work well in a team environment.
• Excellent written and verbal communication skills.
• Ability to remain flexible and adaptable.
• Ability to work outside of normal business hours when required.
• Valid driver’s license and transportation.
• Ability to follow Health Linc policies and procedures.

• Operate a multi‑line phone system and other office equipment including printers and fax machines.
• Strong computer skills (Microsoft Office, Windows Active Directory, Help Desk software, online sources, etc.).
• Proven experience troubleshooting computer hardware.
• Proven experience with network wiring and hardware, switches, APs, firewalls (not required but highly preferred).

• N/A

• All assigned Relias training.