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Technical Program Manager

Job in Vancouver - British Columbia - Canada
Company: Global Relay
Full Time position
Listed on 2021-04-21
Job specializations:
  • IT/Tech
  • Software Development
Job Description & How to Apply Below

Your Role:

The Product Management team is responsible for executing product strategy, prioritizing and aligning roadmaps, and for researching and defining enhancements and upgrades to Global Relay services. They ensure our services solve important and urgent market problems.

Global Relay requires an experienced Technical Program Manager (“TPM”) to assume ownership of specific components / features of Global Relay’s Common Platform. They work closely with their agile team(s), other TPMs, and Product Management to deliver on the product roadmap, driving new products and features through the development process.

Working with Product Management, the TPM will define detailed business requirements, user stories, and acceptance criteria for specific features, and collaborate with their Team Leads, Architects, and UI/UX to ensure high quality designs are produced. TPMs will also attend daily stand-ups, groom their team’s backlog, plan sprints, accept completed stories, monitor progress, report status, and be involved in key release activities including documentation and training.

Your Job:

Working in a dynamic team environment, the TPM is responsible for:

  • Owning the up and down responsibility for the delivery of their component / feature
  • Collaborating with senior product management, sales, support, clients, and other TPMs to produce and manage their component’s backlog and contribute to the product roadmap
  • Translating product roadmap initiatives and feature requests into models, workflow diagrams, epics, user stories, acceptance criteria, and other suitable artifacts
  • Collaborating with other TPMs, Architects, UI/UX, and Team Leads to drive requirements through the design phase
  • Identifying and coordinating cross-component dependencies throughout the development process
  • Working with Product Management, Development, and other departments to actively remove obstacles blocking progress and ensuring program is within schedule
  • Prioritizing and grooming their team(s) backlog
  • Attending daily stand-ups with your Product Manager and other TPMs in your product team
  • Attending daily stand-ups, grooming, sprint planning, demos, retrospectives and other team meetings with your Agile team(s)
  • Sharing Scrum Mastering duties with other members of your team
  • Creating work estimates, tracking progress, and reporting status in the form of burn up/down charts and dashboards
  • Supporting Product Management, Marketing, Sales, Provisioning, Professional Services, Technical Documentation, Training, and Technical Support throughout the release process with training, documentation, announcements, and other release activities
  • Understanding the design, business logic, and technical architecture of their platform components and how those components interact with the rest of the platform
  • Serving as the primary product expert (functional, not technical) for the components for which you are responsible
  • About You:

  • Degree in Engineering, Computer Science or related technical field
  • 3-5 years of experience as a technical program/product manager or product owner
  • Experience with Agile and Scrum development methodologies
  • Ability to communicate effectively with both technical and non-technical individuals
  • Nice to Have:

  • Experience as a software developer/engineer
  • Working knowledge of Elastic Search, Kibana, Hadoop and big data concepts
  • Experience working with reporting tools
  • Experience with a SaaS, messaging or enterprise software company
  • Experience delivering projects using java, open source, big data technologies (distributed storage, computation, search, queue, etc.)
  • Experience drive cross-team initiatives and collaborate with stakeholders across the organization
  • Strong requirement elicitation, analysis, domain modelling, use case modeling, workflow design, and documentation skills
  • Experience planning, monitoring, and reporting on project status for multiple initiatives/teams
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