IT Support Analyst Business

Position: IT Support Analyst for Business Applications
Join the College of Complementary Health Professionals of BC in the role of IT Applications Support Analyst. Focus on delivering exceptional IT support while managing CRM systems and business applications effectively.

As part of CCHPBC, you will be crucial in supporting daily technical operations. Your responsibilities will include troubleshooting, optimizing application performance, and ensuring data quality. You'll work closely with both internal teams and external vendors to resolve issues and implement process improvements.

Key Responsibilities:

• Provide tiered technical application support

• Troubleshoot hardware and software challenges for users

• Manage CRM system administration, focusing on user control

• Document operational procedures and conduct user training

• Participate in cross-functional IT security initiatives

Requirements:

• 3 to 5 years of experience in IT systems support

• Familiarity with Microsoft 365, CRM, and security policies

• Proven problem-solving abilities related to user needs

• Strong communication skills for diverse user training

• Ability to juggle multiple projects and tasks

Enhance your career in IT by contributing to the College’s commitment to health and safety regulations in British Columbia.
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