Seaspan employees are goal-driven and thrive in a high-performance culture. Our integrated business model, with over 25 years of fleet life-cycle management expertise, provides the world’s major shipping companies with long-term leases on large, modern and technologically advanced vessels, combined with industry-leading ship management services. As owner and operator of the vessels, we provide skilled officers and crews dedicated to the safe, reliable, and economical operation of our fleet.
Seaspan's fleet has evolved over time to meet the varying needs of our customer base. We own vessels in a wide range of sizes, from 2,500 TEU to 24,000 TEU. Our main operating offices are located in Singapore, Vancouver, Hong Kong, and Mumbai.
The Senior Manager, Fleet IT Operations provides leadership, governance, delivery oversight, and performance accountability for vessel-focused IT operations and initiatives. This role leads the Manager, Fleet IT and the broader Fleet IT team to ensure effective day-to-day operations and execution of vessel-related IT projects. It also maintains clear alignment with Cyber, Infrastructure, Architecture, Service Desk, Application Support, and PMO teams and their respective accountabilities.
Core accountabilities:
Accountable for the stable, secure, and efficient operation of vessel IT environments, including service performance, operational oversight of infrastructure and endpoint support, operational patching, monitoring, backup and recovery operations, remote access operational support, access administration, asset lifecycle management, service readiness, budget management, vendor performance, and cost control. The role ensures approved designs and standards are implemented on board, partners with Cyber/Infrastructure/Architecture on design and control requirements, works with Service Desk on support boundaries and escalation paths, coordinates with Application Support for vessel business applications, and leads delivery readiness, transition to support, vessel technology modernization, and newbuild digital technology readiness to ensure new vessels enter service with secure, supportable, and standardized IT capabilities.
This is a full-time on-site position located in our downtown Vancouver, BC office.
Job Responsibilities:
Leadership & Strategy
Lead the global Fleet IT operations function setting priorities, defining service expectations, and driving operational performance across the Fleet IT function.
Oversee service performance, SLA/KPI reporting, and continuous improvement initiatives for vessel IT services.
Act as the senior escalation point for major incidents, service risks, cross-team operational issues, and vendor performance matters.
Lead and develop the Fleet IT management team while ensuring operational compliance with approved company policies, architecture standards, and security controls.
Define clear operating boundaries and collaboration models with Service Desk, Cyber/Infrastructure/Architecture, Application Support, and PMO.
In conjunction with VP, IT, lead the Satcom strategy, Satcom Steerco, vendor relations and cost management.
Operations Management and Financial Performance
Ensure stable, secure, and efficient vessel IT operations across vessel infrastructure, endpoint, and operational technology boundary system environments.
Accountable for Level 3 support, monitoring, incident triage and remediation, operational patching, approved operational security controls, and implementation of approved infrastructure changes. Accountable for Level 1/2 vessel network support
Own operating budgets, vendor performance, lifecycle planning, forecast inputs, and cost optimization initiatives, including asset and service cost transparency.
Own vessel newbuild and takeover budget management and purchase approvals.
Ensure effective coordination with Service Desk for ticket triage, L1/L2 support boundaries, knowledge transfer, and escalation into Marine IT.
Partner with Cyber/Infrastructure/Architecture to implement approved standards, controls, architecture decisions, disaster recovery requirements, and change governance.
Coordinate with Application Support for vessel…
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