Supervisor Region Operations

Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities.

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry.

The Supervisor Region Operations responsibilities are to manage technicians in specific service areas, and to provide quality residential and business communications services on a profitable basis while adhering to company policies, procedures and directives. Develop and maintain an aggressive, knowledgeable, customer‑focused team that promotes and sells Lumen products and services while providing a service experience that exceeds the customer's expectations.

This position is based in Vancouver, WA, with responsibilities supporting surrounding areas, including Portland, OR.

• Manage the daily operation of outside and inside plant network services and technicians whose work includes the installation and maintenance of residential, business, central office as well as design services and splicing activities.
• Serve as the single point of contact between Century Link and contractors to resolve issues arising during construction and/or maintenance processes.
• Emphasize training, coaching and development of employees with regards to new processes and quality standards, customer contact, safety, expense control and technical skills.
• Lead a team of technicians who meet attendance and performance standards.
• Represent Century Link with customers and governmental agencies.
• Collaborate with the union to achieve a win‑win working relationship.
• Celebrate successes, appropriately use rewards and recognition.
• Motivate team for continuous improvement and achievement of maximum performance.

• Previous experience managing teams within a telecom technical environment, typically 4+ years.
• Strong skills in employee development including training, coaching and mentoring in a union environment.
• Computer skills in Excel, email, Word and legacy systems.
• Working knowledge of installation and maintenance of residential and business services, local network processes, and a fundamental understanding of Century Link services and products.
• Working knowledge of splicing and construction processes within the telecommunication industry.
• Experience with contractor relations.
• Ability to work consultatively with others – establish rapport, interview, fact‑find, present options, recommend solutions, follow‑up and customer‑focused behavior.
• Experience in a multi‑tasking, result‑oriented, deadline‑focused department.
• Bachelor’s degree or equivalent education and experience; 5+ years related experience.

• 2+ years of experience managing teams within a telecom technical environment.
• 2+ years of experience with installation, maintenance and repair of POTS and HSI.
• 2+ years of experience with Excel, email and legacy systems.
• Duty management work scheduled on a rotation basis with pager duty required.
• Tours and hours may include mandatory overtime and holidays.
• Ability to work with minimal supervision.
• Capability to prioritize multiple projects and work under pressure.
• Negotiates time frames for completion and meets critical deadlines.
• Willingness to work collaboratively with coworkers to complete assignments.

Minimum and maximum pay ranges are based on current national data. Individual pay is based on skills, experience and other factors.

Location‑based pay ranges:
WA: $93,092 – $124,122
OR: $88,860 – $118,480

Lumen offers a comprehensive package of health, life, voluntary lifestyle benefits and other perks that enhance wellbeing. Bonus structure includes short‑term incentives, long‑term incentives and/or sales compensation.

Background screening may include criminal records, motor vehicle reports and drug screening, depending on the position requirements.

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristics, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status. We do not tolerate unlawful discrimination in any employment decision.

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