Housing Specialist - Diversion

The Housing Specialist – Diversion position is responsible for direct engagement with families experiencing homelessness that have at least one adult in their household who identifies as a Person of Color or is a member of the LGBTQ+ community. The goal is to reduce barriers to housing and increase housing stability by providing intensive participant‑centered, strengths‑based service while maintaining strong boundaries and ensuring accurate records as required by funding requirements.

Receives directions from the Council for the Homeless Diversion Manager.

• Supports the agency’s mission, values, equity statement, strategic goals, and policies through words and actions.
• Utilizes best practice Diversion approaches to determine the needs of households and provide support to reduce barriers to housing.
• Maintains a participant‑centered, positive, healthy, and proactive approach to meet the participant’s needs.
• Creates, completes, and maintains accurate HMIS electronic files based on funding source requirements.
• Follows program policies and procedures and all confidentiality requirements.
• Works with partnering health agencies to create, maintain, and strengthen partnerships and access points.
• Educates and advocates on the micro‑level to address policy and systemic‑level barriers to increase support for participants.
• Works collaboratively with manager and colleagues to meet the funder outcome and reporting requirements.
• Helps individuals and families reduce barriers to housing and access services beyond housing to create a strong support system and increase resiliency.
• Provides superior customer service and responds to household and partner inquiries in a timely fashion.
• Establishes and maintains positive, productive relationships with colleagues, team and partnering agencies.
• Consistently maintains healthy, and appropriate boundaries with participants.
• Represents the agency at various community meetings and with community partners in a manner aligned with agency values and policies.
• Seeks to create a trauma‑informed environment for participants, colleagues, and partners.
• Consistently complies with position and department human resources, safety and attendance standards.

Performs related duties and responsibilities as required.

The Housing Specialist establishes practices and procedures within CFTH guidelines and contributes to the development of new concepts. Work situations are frequently new and varied. The position receives minimal supervision. Incumbents are required to meet established performance standards. It requires a high degree of complexity, self‑direction, customer service skills, strong interpersonal boundaries, self‑care practices and an understanding that errors can result in an individual or family being placed in an inappropriate program and prolonging their homelessness.

A strong relationship with community partners will be essential for the success of the position. The position is onsite and in the community.

Contacts are normally made with others both within the CFTH offices and outside the agency. They frequently contain confidential/sensitive information necessitating discretion at all times.

Excellent verbal and written communication skills are important to the success of the Housing Specialist position. Strong interpersonal skills are required to work with staff and participants from diverse socio‑economic and cultural backgrounds. Knowledge of best practices around coordinated entry/assessments and understanding of Clark County resources for low income and homeless individuals and families is essential for this position. Language (Russian, Ukrainian, Spanish, Chuukese, ASL) skills are helpful.

Position requires moderate computer and analytical skills to perform job functions.

Constant independent judgment and/or action, organizational skills, customer service, decision making, and use of discretion are required. Frequent teamwork, problem analysis and training and supervising are required. Occasional creativity and mentoring are required.…