Client Advisor North York Bilingual; Mandarin or Cantonese

Position: Client Advisor North York Bilingual (Mandarin or Cantonese)

Job Description

Client Advisor - Vaughan, North York, Etobicoke - Bilingual (Mandarin or Cantonese)
*
* Please Note:

we are hiring multiple candidates for this position. You will be required to be fully available to work during RBC's retail branch hours of operation, including extended hours Monday through Saturday until 8:00 PM and Sunday as applicable. Apply today! *
* What is the opportunity?At RBC, we fundamentally believe that in order to stay connected with our customers and maintain relevance, we need to reimagine the role we play in our clients’ lives, adding value in the moments that matter. We value each person’s unique customer service style and encourage you to bring your best to our clients every day.

As the first point of contact at RBC retail banking locations, Client Advisor is responsible for assisting members of our community who walk into our branches. Using hospitality-like skills they proactively welcome and engage clients, meet their everyday banking needs, resolve client concerns at first point of contact and uncover opportunities to provide additional client centric advice and solutions to meet their individual need.
What will you do?

Maintain an engaging on-the-floor presence in our retail locations, ensuring every client is proactively greeted and engaged upon entry

Actively listen to uncover the reason for their visit, taking ownership of client needs and resolving concerns at first point of contact

Assist clients to fulfill their immediate everyday banking needs, both personal and business, using RBC’s systems and best in class digital platforms, while respecting client preferences

Engage in discovery conversations to understand client needs, provide client-centric advice and personally fulfill on the appropriate simple advice, solutions and service

Contribute to a culture of collective team success by uncovering opportunities to provide warm introductions to RBC Partners to fulfil on more complex client needs

Champion digital enablement by proactively educating our clients to self-serve, while leading with advice, serving through digital where possible

Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests while completing transactions

What do you need to succeed?
Must-have

A passion for hosting an exceptional client experience

Curiosity, emotional intelligence and empathetic communication skills

Digital literacy across a broad range of devices (e.g., smartphones, tablets, laptops, etc.)

Personal flexibility to work flex hours

A self-motivated eagerness to learn and determination to succeed

Fluent in English and Mandarin or Cantonese

Nice-to-have

Previous retail or customer service experience

Experience in the financial or service industry

Is this job right for you? Check out our video and decide for yourself!
What’s in it for you?We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, and competitive compensation

A world-class training program in financial services

Excellent career development and access to a variety of job opportunities across business and geographies

Leaders who support your development through coaching and managing opportunities

Work in a dynamic, collaborative, progressive, and high-performing team

Job Skills
Adaptability, Advice Based Solutions, Client Centricity, Client Discovery, Communication, Curious Mindset, Data Analysis, Digital Literacy
Additional Job Details

Address:

1104 ALBION RD:

TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

PERSONAL & COMMERCIAL BANKING

Job Type:

Regular – Trainee (Trainee)

Pay Type:

Salaried

Posted Date:

Final date to receive applications:

Note: Applications will be accepted until 11:59 PM on the day prior to the Final date to receive applications date aboveI
nclusion and Equal Opportunity Employment
At RBC, we believe an…