Warehouse Operations Administrator​/Dispatch

Overview

The Warehouse Operations Administrator plays a key role in the daily coordination of shipping and transportation activities within the distribution center. This position acts as a liaison between the warehouse, transportation, and systems to ensure efficient, compliant, and on-time shipments, while providing administrative support to operational teams.

• Warehouse Operations:
  Create, release, and manage order picking and shipping waves;
  Print and distribute operational documents (wave sheets);
  Monitor and follow up on customer orders, SOs, WTs, and inter-site transfers;
  Prioritize orders based on delivery dates, volume, and operational instructions;
  Support supervisors in resolving daily operational issues (delays, adjustments, errors).
• Plan and coordinate daily shipments with carriers;
  Select carriers according to established guidelines (cost, service, destination, volume);
  Communicate with carriers regarding pickups, delivery timelines, and changes;
  Manage exceptions such as delays, capacity shortages, excess volume, and urgent deliveries;
  Support customer and branch deliveries (LTL, TL, courier, internal fleet).
• Systems, Data, and Reporting:
  Ensure accuracy of information related to orders, carriers, and shipments;
  Identify, document, and escalate discrepancies or issues;
  Produce basic reports (shipped volumes, late orders, transportation exceptions).
• Compliance and
  
  Collaboration:
  
  Ensure compliance with procedures, SOPs, and safety rules;
  Work closely with warehouse, transportation, sales, and inventory teams;
  Participate in continuous improvement initiatives related to dispatch and shipping processes.

Qualifications
Experience in a warehouse, distribution center, or dispatch environment (strong asset);
Good understanding of inbound and outbound operations;
Knowledge of LTL / TL / courier transportation (asset);
Comfortable working with computer systems (ERP, WMS, Excel).

Skills
Strong organizational and priority management skills;
Clear communication with internal teams and carriers;
Sense of urgency and ability to work under pressure;
Attention to detail, autonomy, and team spirit;
Service- and solution-oriented mindset.

Work environment combining office and warehouse floor;
Primarily daytime schedule, 8:00 a.m. to 5:00 p.m.;
Constant interaction with carriers and warehouse teams.

Compensation and Benefits

Base salary range: $55,000 - $60,000 annually;
Supplemental Pay Types Include: annual bonus;
The final salary will be determined based on the candidate’s skills and experience, in compliance with applicable regulations.

Competitive Benefits:
In addition to a rewarding career within our team, we offer

• Medical and dental coverage from day one, along with short and long-term disability protection
• Contribution to a registered retirement savings plan upon starting your role
• Wellness spending account
• An employee assistance program including psychological, financial, and legal support
• Access to telemedicine from the beginning of your employment
• Reimbursement of professional association membership fees
• Early vacation program
• Flexible remote work policy

We've been the HVAC-R leader and one of Canada's Best Managed Companies since 2010. As the country's leading private HVAC-R distributor, we have over 1,400 active employees, operating in more than 55 branches and 3 distribution centers from British Columbia to the Atlantic provinces, as well as 30 branches in the United States.

It's good to work with us

At Master, we offer you a dynamic, stimulating and fun environment. With a firm belief in healthy, open communications, we take a hands-on approach with all our employees. Teamwork is an integral part of our values, and it's through teamwork that we achieve our greatest successes.