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Customer Service Representative​/Bilingual

Job in Virginia Beach - VA Virginia - USA
Company: Supreme Concepts
Full Time position
Listed on 2019-07-08
Job specializations:
  • Customer Service
    Bilingual Call Center, Call Center, Customer Service Rep, Entry Level Customer Service
  • Support/Help Desk
Job Description & How to Apply Below
Position: Customer Service Representative (Bilingual)

Job Description

Customer Service - Bilingual Preferred

At Supreme Concepts, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.


JOB SUMMARY

Performs routine customer service collections phone support on a client program(s) at call center facility. Work is performed under regular supervision.


JOB RESPONSIBILITIES

• Responds to requests and calls from customers related to client specific programs and products

• Identifies and responds to customer’s needs based on designated procedures of account/client

• Makes attempts to resolve issues and deescalate issues of irate or dissatisfied clients

• Escalates calls to supervisor when necessary and appropriate

• Responds to requests for assistance and/or possible processing of credit card authorizations

• Tracks call related information of each call received for auditing and reporting purposes

• Provides feedback reports on call issues related to downtime and/or training issues

• Escalates calls to supervisor when necessary and appropriate

• Maintains and updates customer information as necessary


OTHER RELATED DUTIES

• Provides support and assistance as needed

• May perform other client specific duties as necessary and required by program/account

• Other duties as assigned

JOB REQUIREMENTS

Minimum Education and Experience:

• High School Diploma or GED required; graduation from a college with an Associate’s degree preferred

• 1-2 years previous experience in a collections and call center environment, preferred

• Customer service phone related experience

• Familiarity with Microsoft Windows, Word, and Excel applications

• May require client specific bilingual language requirement, as necessary


Knowledge, Skills and Abilities:

• Strong customer service and collections skills

• Excellent interpersonal skills

• Flexibility and versatility in problem analysis and resolution

• Knowledge of product/procedures

• Ability to use phone and computer systems

• Excellent oral and written communication skills

• Strong listening/comprehension skills

• Ability to stay composed and objective

• Working knowledge of dialer functionality and call campaigns

• Working knowledge of collections regulations, including but not limited to Fair Debt Collections Practices Act (FDCPA


Work Environment:

• Constant work performed in a climate controlled, call-center environment

• Constant usage of phone and computer systems


Physical Demands:

• Constant sedentary work

Company Description

Supreme Concepts works hand-in-hand with a premier telecommunications firm. We spread the message about the company’s advanced fiber-optics services. When we identify eligible and interested people, we connect them with the internet, voice, and television solutions they need. Our partner is known for integrity and service excellence. We demonstrate these principles in every campaign.


Supreme Concepts’ outreach campaigns deliver leading telecom solutions to targeted people throughout the nation. We leverage a flexible marketing and consulting approach that allows our executives to meet any number of acquisition needs. We waste no time in pushing services into new regions to secure high conversion numbers fast.

Position Requirements
Less than 1 Year work experience
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