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Virtual Support Agent

Job in VA Virginia - USA
Full Time, Part Time, Contract position
Listed on 2020-03-26
Salary 12 USD Hourly USD 12 HOUR
Job specializations:
  • Customer Service/Help Desk
    Call Center, Entry Level Customer Service, Help Desk, Customer Success Manager CSM
Job Description & How to Apply Below
We are in need of 10 individuals to fill positions with our rapidly growing company! Our clients are requesting more agents to work from home to handle the amount of needed support for their customers

Summary/Objective
The customer service representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department of various Fortune 500 companies

Essential Functions
Provides timely and accurate information to incoming customer order status and product knowledge requests.
Processes customer orders/changes/returns according to established department policies and procedures.
Works closely with the credit department to resolve disputed credit items.
Provides timely feedback to the company regarding service failures or customer concerns.
Partners with the sales team to meet and exceed customer’s service expectations.
Competencies
Customer/Client Focus.
Problem Solving/Analysis.
Time Management.
Communication Proficiency.
Teamwork Orientation.
Technical Capacity.
Work Environment
Work From Home/ Remote Location

Position Type And Expected Hours Of Work
Minimum of 15 hours per week/ Set your own schedule

Starting Pay $9-12 per hour
Position Requirements
High School,   Less than 1 Year work experience
Required Language Skills:
  • English - Very good
Contact Information
Contact Name: Rambler Solutions Centre Virtual Call Center
Contact Phone: 757-336-8080
Preferred method of contact: Email with CV via Application Box below.
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