Travel Techs

Overview

Are you a tech-savvy problem solver with a passion for hands-on IT support and a knack for making technology work seamlessly for others? AT&T isseeking a highly motivated and detail-oriented IT Field Support Specialist to join our dynamic Team. This position provides advanced (Tier 2 and
3) remote support within the 5 to 50 mile radius of main campus for a wide range of IT equipment and infrastructure, ensuring our customers remain connected, productive, and secure.

• Advanced Technical Support:
  Deliver Tier 2 and 3 support for computer workstations, servers, printers, peripherals, and teleconferencing equipment both on-site and remotely. Troubleshoot, repair, and test hardware to minimize downtime and maximize performance.
• Site Surveys & Documentation:
  Conduct comprehensive site surveys to assess existing configurations and user requirements. Prepare detailed documentation, including diagrams and configuration changes, to ensure transparency and repeatability.
• Hardware Acquisition & Installation:
  Analyze current and future hardware requirements. Prepare technical specifications for hardware procurement and develop detailed installation schedules to streamline deployment.
• Project Support & Reporting:
  Prepare and deliver site installation and test reports. Support network upgrade initiatives by installing and configuring new hardware and associated cabling.
• Custom Cabling & Integration:
  Build and install specialized interconnecting cables as required for unique site needs or hardware integrations.
• Training & User Enablement:
  Train site personnel in the proper use and maintenance of hardware, empowering users to get the most from AT&T’s IT resources.
• Infrastructure Maintenance:
  Maintain and support government and/or vendor-manufactured fiber optic modems, multiplexers, fiber optic/Ethernet cables, and telephone systems to ensure robust and reliable connectivity.
• Operational Excellence:
  Adhere to standard operating procedures, utilizing ticketing systems for issue tracking and documentation to ensure efficient and effective IT service management.
• End-User Support:
  Act as a resource for end-user connectivity needs, providing timely and professional support and guidance.
• Collaboration:
  
  Work closely with other IT teams, vendors, and business units to drive successful project outcomes and continuous improvement.

Minimum

Education and Experience:

• High school diploma or GED required.

• Minimum of 4 years of relevant IT experience.

• Must possess 8570 Certification;
  Security+ certification is highly preferred.
• Active TS/SCI security clearance with a polygraph is required

Technical

Skills:

• Highly skilled in installing, repairing, and troubleshooting computer hardware and peripherals.

• Well-versed in installing Windows operating systems, software applications, antivirus programs, and security patches.

• Demonstrated ability to read, interpret, and apply information from technical manuals and schematics.

• Proficient in Microsoft Office Applications, including Word, Excel, PowerPoint, and Access.

• Demonstrated expertise with Microsoft Windows 7 and Windows 10 operating systems.

• Familiar with Active Directory security and policies, supporting secure and compliant IT environments.

• Proficient in supporting end-users remotely, providing timely and effective technical assistance.

Professional

Competencies:

• Excellent analytical and problem-solving skills with the ability to manage complex technical issues independently.

• Outstanding verbal and written communication skills to effectively collaborate with team members and support end-users.

• Strong organizational skills, with the ability to manage time and priorities efficiently and work with minimal supervision.

Additional Requirements:

• Must be able to drive a company vehicle as part of job responsibilities.

• Ability to lift and move items weighing up to 50lbs as required.

• Availability to work an 8-hour shift scheduled between the hours of 6:00 AM and 6:00 PM, as determined by management and travel to all sites between the 5 to 50 mile radius of Ft. Meade.