Operations and Maintenance Technician

When you join AIS, you're joining a mission-driven team that's passionate about making a difference. You'll work on projects that matter, alongside industry-leading experts, in an environment that fosters innovation, driving client success, and empowering our team to make a lasting impact. As an employee-owned company, we value collaboration, inclusivity, continuous growth, and shared success.

Employee Ownership
:
Your contributions directly impact the company's success, and you share in its achievements.

Continuous Learning
:
Access to resources, training, and mentorship to support your professional growth.

Inclusive Culture
: A workplace where diversity is celebrated, and everyone's voice is valued.

Mission-Driven Work
:
Engage in projects that make a meaningful difference for our clients and communities.

Why AIS?

When you join AIS, you're joining a mission-driven team that's passionate about making a difference. You'll work on projects that matter, alongside industry-leading experts, in an environment that fosters innovation, driving client success, and empowering our team to make a lasting impact. As an employee-owned company, we value collaboration, inclusivity, continuous growth, and shared success.

• Employee Ownership
  :
  Your contributions directly impact the company's success, and you share in its achievements.

• Continuous Learning
  :
  Access to resources, training, and mentorship to support your professional growth.

• Inclusive Culture
  : A workplace where diversity is celebrated, and everyone's voice is valued.

• Mission-Driven Work
  :
  Engage in projects that make a meaningful difference for our clients and communities.

At AIS, we're looking for more than just skills - we're looking for driven individuals who are passionate about making a difference, eager to grow, and aligned with our core principles.

• Core Knowledge &
  
  Skills:
  
  Specializes in at least one core language or platform, expands tooling and languages as needed, applies design patterns, basic automation and testing, cloud fundamentals, Dev Ops basics, and database design concepts.

• Work & Complexity: Handles issues of moderate scope, builds and integrates external dependencies, reviews code, and contributes independently to project milestones.

• Quality & Independence: Estimates work, meets deadlines with few errors, improves monitoring and testing, and exercises judgment within defined processes.

• Teamwork & Communication: Actively shares information, keeps stakeholders informed, and develops productive relationships across teams.

• Consulting & Engagement: Communicates appropriately with clients, learns firm services to spot opportunities, and offers technical recommendations with guidance.

Title: Operations and Maintenance Technician - Power BI & Power Platform Support

Position Summary

The Operations and Maintenance (O&M) Technician - Power BI & Power Platform Support is responsible for the day-to-day administration, support, monitoring, and sustainment of Microsoft Power BI and Power Platform solutions in an enterprise environment. This role provides operational support for business-critical dashboards, reports, apps, flows, and related platform services, ensuring availability, performance, security, and compliance with organizational standards.

The ideal candidate has hands-on experience supporting Power BI, Power Apps, Power Automate, and related Microsoft 365 and Azure services, with a strong customer-service mindset and the ability to troubleshoot issues across the full support lifecycle. This position works closely with business stakeholders, platform administrators, developers, security teams, and service desk personnel to maintain stable and effective analytics and low-code solutions.

Key Responsibilities

Operational Support

• Provide Tier 2/Tier 3 operational…