Family Services Specialist II; Intake
Job in
Henrico, Mecklenburg County, Virginia, 23273, USA
Listed on 2026-06-06
Listing for:
Henrico County Virginia
Full Time
position Listed on 2026-06-06
Job specializations:
-
Social Work
Family Advocacy & Support Services, Community Health
Job Description & How to Apply Below
Location: Henrico
General Information
949
Main Organization
General Government
Location
Social Services - 8600 Dixon Powers Drive, Henrico
Minimum Salary
$ 62,605.04
Max Salary
$
Posting Date
06-03-2026
Closing Date
06-24-2026
Job Status
Full-time
General Statement of Duties
Provides professional case management services for children, adults and families in the foster care and/or adoption unit; exercises independent judgment and initiative and is thoroughly familiar with agency standards, policies and functions as well as the full range of community resources; performs other duties as assigned.
Essential Duties
The Family Services Specialist II in the intake team is an in-office position and is a first point of contact with the public providing intake services for Adult Protective Services (APS), Child Protective Services (CPS), Adult & Child Screenings and Information & Referral. The person in this position must possess strong customer services skills, communicate professionally and efficiently verbally and in writing and make quick and accurate decisions.
APS & CPS Intake:
- Receive reports on hotline, in writing and in person & enter into OASIS & Peer Place.
- Use SDM intake tool (CPS) & guidance to make validity, track and response time decisions.
- Send case alerts & other required notifications.
- Gather needed information to screen for placement in nursing homes, assisted living facilities and community-based care.
- Gathers needed information & conducts the initial assessment for prevention services for families experiencing homelessness, seeking relief of custody and with youth at risk of entering foster care.
- Provides information & referral for the public, maintaining a strong knowledge of community resources & services.
- Participates in community, agency and division committees and task forces as needed for specific projects and agency initiatives.
- Provides Henrico County Shelter team coverage with assignments as designated by the Emergency Operations Center and county leadership.
- Other duties as assigned.
- Considerable knowledge of: current social, economic and health concerns; current literature and trends in the social work field; the federal Social Security Act; casework philosophy, methods and practices; human behavior including individual and group behavior; community resources; accurately understands and interprets laws and regulations; ability to effectively plan and organize work; ability to gather, document and report relevant facts accurately.
- Sound computer skills with the ability to use computer and typical business software, proprietary software and applications, and various wireless technologies and peripherals for communications and to complete assigned tasks.
Valid driver's license to perform assigned duties at various locations. •
Successful completion of all training requirements established pursuant to the VA 63.2-208. Standards for personnel. •
Central Registry Check and Criminal history record check and fingerprinting of all employees in authorized and hourly safety sensitive positions.
State or Federal Funding Clause
This agreement and the continuation of this position are contingent upon the availability of specific special revenue funds.
Minimum Requirements
Four (4) year baccalaureate degree in a relevant human services field in accordance with VA Code § 63.2-219, and two (2) years of relevant social work experience; OR, any equivalent combination of experience and training which provides the required knowledge, skills and abilities.
Background Check Disclosure
Applicants considered for employment must successfully complete the following background investigations/tests:
- Federal Bureau of Investigation (FBI) Criminal History Investigation
- State Police Criminal History Investigation
- Child Protective Services (CPS) Investigation (Dept. of Social Services, JRJDC, Juvenile Detention Home)
At Henrico County, we prioritize your well-being with medical, dental, life, and disability insurance, plus flexible spending accounts and voluntary benefits. Enjoy generous leave options, including parental, bereavement, and wellness leave, along with 13 paid holidays annually. Invest in your future with Virginia Retirement System benefits and 457 deferred compensation. Visit our website: (Use the "Apply for this Job" box below). to learn more!
EEO Statement
The County seeks to hire the best-qualified applicants available for each position vacancy, without regard to race, color, religion, national origin, pregnancy, childbirth or related medical conditions (including lactation), age, marital status, disability, sexual orientation, gender identity, or military status, status as an organ donor, or any other characteristic protected by law (except where such is a bona fide occupational qualification).
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