Customer & Technical Support

Pride Staff is seeking experienced Customer & Technical Support Specialists in Vista, Ca. This is a great Direct Hire Opportunity!!!

Position:
Customer & Technical Support
Pay Rate: $25.00/hr-$29.00/hr DOE

Hours:

Monday through Friday

Location:

Vista, Ca

Customer & Technical Support Summary:

• This position will provide support for our customers and will perform trouble shooting and root cause analysis of our pharmacy automation products.

Customer & Technical Support Key Responsibilities:

• Responds to customer support requests for assistance via phone, email, chat and portal tickets using remote control tools.
• Provides first-level contact and problem resolution for all users with hardware, software and applications problems.
• Ability to analyze and solve complex problems, using advanced troubleshooting skills.
• Ability to gather data, create, compose, and edit written materials, KB articles and reports.
• Highly self-motivated and able to work both on a team, and independently.
• Proven ability to meet tight project deadlines.
• Excellent attention to detail and sense of urgency.
• Strong communication and interpersonal skills.
• Obtains and conveys concise problem information for external and internal service and engineering personnel.

Customer & Technical Support Desired Skills:

• 3+ years in pharmacy/health care - (retail preferred).
• 3+ years of prior contact center/call center experience.
• 3+ years of solid experience troubleshooting Microsoft Windows 7, 10 operating systems.
• Experience working with pharmacy automation equipment & robotics hardware is preferred.
• Strong hardware and software experience.
• Experience using service management (ticketing) systems;
  Zen Desk preferred.

Benefits of working with Pride Staff:
? Medical, Rx, and Wellness Benefits
? Dental and Vision Plan Options
? Short-term Disability
? 401(k) Retirement Plan
? Holiday Pay

Interested in this Customer and Technical Support position? Give us a call at  Join Us. Pride Staff Company Overview Pride Staff is dedicated to helping you succeed! Our team of consultants provides valuable employment market insights and resources to support you on your career journey. We have assisted tens of thousands of individuals in finding exceptional career growth opportunities over the years.

At Pride Staff, we prioritize building relationships and advocating for you with our network of employers nationwide. Our recruiters are committed to guiding you with career tools and resources.
Compensation / Pay Rate (Up to): $25.00 - $29.00 Per Hour