Customer Engineer

At Just Appraised, we’re replacing outdated, manual local government workflows with modern software used by hundreds of government agencies across the United States. Our cutting‑edge, AI‑powered software, which leverages Natural Language Processing (NLP), replaces manual data entry to eliminate delays, backlogs, and errors. This work directly impacts how communities fund schools, infrastructure, and public services.

The Customer Engineer is responsible for ensuring a successful installation and early adoption of Just Appraised products. We are looking for a teammate that can partner with customers in the Sales process to gather requirements, architect an ideal solution based on these needs, scope thorough Statements of Work, and oversee the implementation process as the content and product‑solutions owner for each customer installation.

• Drive Product‑Solution Ownership: Serve as the end‑to‑end product‑solution owner for each customer installation, maintaining fidelity to the original vision across Sales, Implementation, and Customer Success. Proactively manage scope creep and new customer requests during the implementation phase.
• Customer Engagement & Technical Discovery: Engage with prospective customers during the Sales process to deeply understand their operational needs, technical environment, and integration landscape, including the third‑party software vendors and systems they depend on.
• Architect Custom Solutions: Design compelling, tailored solutions using the Just Appraised product suite to optimize and streamline customer workflows. Assess the feasibility of integration approaches based on the customer's existing infrastructure, vendor constraints, and data access limitations.
• Scoping & Documentation: Define the expected product functionality and scope Statements of Work (SOW’s) with detailed software and configuration specifications. Translate ambiguous customer requests into clear, tightly‑scoped technical requirements. Ensure integration dependencies, infrastructure requirements, and vendor coordination are documented before implementation begins.
• Manage Expectations: Set clear expectations for the time, effort, and cost implications of custom features or additional functionality. Identify and communicate technical risks early, particularly when a customer's existing systems or vendor relationships may impact the integration path.
• Product Expertise & Enhancement: Maintain expert‑level knowledge in key product functionality. Leverage insights and feedback from implementations to lead and champion product enhancements with the broader team.
• Cross‑Functional Launch Coordination: Closely collaborate with Sales, Implementation Engineering, and Customer Success to coordinate successful and timely launches, including participating in daily stand‑ups, kickoff meetings, training, and User Acceptance Testing (UAT).
• Vendor & Partner Navigation: Serve as a key point of coordination with third‑party software vendors during implementation. Understand when vendor cooperation is required, what level of access or partnership is realistic, and how to find viable paths forward when vendor constraints exist.

• Technical Translation & Communication: Exceptional communication skills (verbal and written) with a proven ability to translate between highly technical and non‑technical audiences. Must be comfortable presenting integration architectures to a county IT team and explaining project timelines to a non‑technical stakeholder in the same meeting.
• Integration & Systems Thinking: Ability to assess a customer's technical environment and determine a viable integration approach. You should be comfortable reasoning about how data moves between systems (APIs, databases, file‑based exchanges, on‑premise servers) and identifying risks or blockers before they become implementation problems.
• Customer Empathy & Partnership: Demonstrated ability to build relationships and develop trust with stakeholders quickly. Strong user‑centered mindset with the ability to effectively relay customer goals and constraints to the internal team.
• Technical Scoping & Judgment: Proven…