Front of House Facilitator

We're looking for a Front of House Facilitator to come join us, based at our Wakefield Depot. In this role you will provide a first-class front‑of‑house service, supporting visitors, colleagues and the wider PHOENIX UK Group with reception duties, meeting room coordination, post room activity and general administration. The Heart of the Role

• Act as the first point of contact for visitors and callers, providing a professional front‑of‑house service
• Manage reception duties including greeting visitors, maintaining the area, and monitoring building entry/exit
• Handle incoming and outgoing post, and arrange transport as required
• Coordinate meeting room setups, ensuring equipment, AV, refreshments and materials are in place
• Support employees with use of meeting room equipment and provide general administrative assistance
• Assist Compliance and Data Protection teams by monitoring and responding to the compliance email inbox
• Competent user of all MS Office applications
• Strong numeracy, literacy, and communication skills
• Excellent telephone manner
• Friendly, helpful, and confident when interacting with others
• Ability to build effective working relationships
• Able to work independently while knowing when to seek advice
• Positive attitude toward learning and change
• 22 days (pro rata) paid annual leave plus bank holidays, rising with length of service
• High Street discounts
• Employee Assistance Programme
• Contributory Pension Scheme