Youth & Young Adult Services Navigator

Job Summary

This position works closely with homeless or housing insecure unaccompanied youth/young adults, ages 12 to 24, providing guidance to secure housing. The incumbent must comply with all program and Blue Mountain Action Council policies and procedures, and with the agency’s confidentiality agreement.

• Medical/Vision Dental Insurance
  • Regular, full-time employees working 30‑40 hours per week receive full benefits
  • Qualifying dependents:
    Spouse/legal domestic partner and any dependent children 26 years or younger
• Life Insurance
• Short/Long-Term Disability
• Employee Assistance Program
• 401(k) Retirement Plan, eligibility begins in the first month after hire date. Vesting rules apply.
• Paid Time Off (PTO)
  • Employees with 0-5 Years of Service accrue 0.075 hours per hour worked
  • Employees with 5+ Years of Service accrue 0.0875 hours per hour worked
  • Employees with 10+ Years of Service accrue 0.10 hours per hour worked
• Flexible Time Off (FTO):
  Available based on regularly scheduled work hours.
• Holidays: 12 paid holidays
• Other Paid Leave
  • Voting Leave – as needed upon request
  • Bereavement Leave – up to 4 days to eligible employees
  • Jury Duty Leave – up to 4 weeks over any 1-year period
• Workers Compensation:
  Comprehensive insurance provided

• Provide intake, service navigation, and referral services to youth and young adults via email, phone, and in person.
• Determine eligibility for Office of Homeless Youth Programs by completing thorough assessments of individuals and families.
• Work closely with youth to identify barriers to permanent housing and create client-centered goals to work through their barriers.
• Coordinate closed-loop referrals to community services, starting with BMAC programs, shelters, and supportive services as needed, ensuring clients are connected to services with appropriate follow-up.
• Support clients with health and wellbeing goals and reduce barriers to accessing care.
• Collaborate with the Youth Engagement Team (YET) and non-BMAC staff to best serve each client.
• Complete thorough assessments of clients to include skills, needs, and motivations focused on client choice.
• Provide coordinated entry service to homeless or housing-insecure youth and young adults and work with county team to create a by-name list of these individuals.
• Coordinate referrals to and utilization of all appropriate community resources.
• Act as advocate with other social, health, employment and education services in the community.
• Help with outreach and client visits as needed.
• Collaborate and develop/maintain strong relationships with other service providers in the area.
• Develop broad knowledge of all BMAC programs to make appropriate referrals.
• Maintain database(s) in a timely and accurate manner, ensuring prompt data input into HMIS and CAP
  60.
• Ensure careful, accurate and timely documentation is completed regarding services and referrals provided in all required databases.
• Complete purchase order documentation in an accurate and timely manner.
• Attend all scheduled staff meetings and required training sessions.
• Perform other related duties as assigned.

Education & Experience

• Associate’s degree in Human Services or related field.
• Two (2) years related work experience administering social services.
• Bilingual/Bicultural – English/Spanish (preferred).
• Preferred
  • Experience working with youth and young adults facing difficult life experiences.
  • Case management experience in a social service setting, and a working knowledge of issues and resources related to housing services for low-income families and individuals.
  • Experience working with BIPOC and LGBTQIA+ populations.

Knowledge, Skills & Abilities

• Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively with diverse populations.
• Ability to understand and implement contract requirements regarding eligibility and services, and data maintenance.
• Creative and critical solution-based thinking.
• Excellent verbal and written communication skills.
• Proficient with Microsoft Office products, including Outlook, Word, and Excel.
• Ability to learn/use HMIS and CAP
  60 software system.
• Demonstrated ability to work independently, function…