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Guide & Customer Service- Jones

Job in Wantagh - Nassau County - NY New York - USA
Company: WildPlay
Full Time, Part Time, Temporary position
Listed on 2021-06-17
Job specializations:
  • Tourism/Travel
    Part Time Tourism
  • Outdoor/Nature/Animal
Job Description & How to Apply Below
Position:  Adventure Guide & Customer Service- Jones Beach!

If you love working outdoors with people in an exciting environment, we have a job for you! WildPlay Jones Beach seeks enthusiastic, fun-loving people to guide our guests through our beachside zip line and adventure park. Get paid to play at Jones Beach with us this summer!

Hey, What's In It For Me?

  • Free zip lining
  • Free parking at Jones Beach anytime
  • Full and part-time hours available and can change depending on your needs
  • Fantastic opportunities for career progression, many of our Supervisors and Managers were guides!
  • Incredible team- guides at WildPlay build lifelong friendships
  • Great staff parties
  • Did we mention free zip lining?
  • Extensive training potential
  • Helping people conquer their fears and enjoy the beach in a completely new way
  • Job Purpose

    Adventure Course Guides provide excellent customer service for our guests on suspended obstacle and zipline courses. Guides are knowledgeable, friendly, passionate, and able to put others at ease.

    Adventure Guides:

  • Thrive outdoors
  • Love being physically active
  • Are comfortable with heights and
  • Get tremendous satisfaction from supporting others to achieve things they didn't think they could do.
  • To excel as a Guide, you have an outgoing and confident personality, think on your feet, and demonstrate the good sense in all decisions. Able to listen and identify others' needs, you provide encouragement and advice based on best practices. When necessary, you can be assertive to ensure that guests minimize their risk while participating in Elements. When working in a team environment and engaging with guests, clear and positive communications are a must. Prior experience leading or teaching outdoor recreation is an asset.

    Principal Accountabilities

  • Consistently provides service that exceeds the guest's expectations through guest engagement, observing needs, providing encouragement, and escalating issues to the Team Lead when necessary
  • Ensures guests enjoy safe, positive, enriching experiences
  • Teaches and assists guests in the use of safety equipment
  • Ensures the correct fit, adjustments, and use of equipment before and during Element participation
  • Reports incidents outside standard operating procedures to the Team Lead or Park Management
  • Reports equipment malfunctions or abnormalities to Team Lead or Supervisor
  • Performs site maintenance, such as landscaping or grounds-keeping, along with other duties assigned by Team Lead
  • Ensures Park rules are followed without compromise
  • Monitors for risk management, as well as assessing and intervening when situations require (according to certified WildPlay methods)
  • Learns guest assistance/rescue techniques and implements in advance of need
  • Participates as a positive and self-driven member of the WildPlay team
  • Executes additional tasks from the Team Lead, Element Supervisor or Park Management as needed
  • Work Schedule

    Works a flexible schedule of full or part-time seasonal work, evenings, weekends, and holidays.



  • No academic or professional level of qualification is required; however, tourism, recreation, or business schooling is a bonus
  • Knowledge in adventure recreation is an asset (either as a participant or through previous employment experience)
  • Successful completion of WildPlay's Element Guide training is required
  • Experience

  • Proven experience in delivering excellent customer service
  • Skills Needed

  • Ability to consistently deliver high standards of work in outdoor, all-weather conditions
  • Unfailing attention to detail
  • Excellent communication skills
  • Sound judgment and strong decision-making skills
  • First-Aid and CPR is required for higher-level training
  • Attributes and Behaviors

  • Ability to act independently and as part of a team
  • Actively seeks to improve the guest experience
  • Develops and maintains positive working relationships with others
  • Assists team members unprompted
  • Self-motivated
  • A positive attitude and openness to feedback
  • Context

    This role impacts the guest experience more than any other based on the amount of time spent with the guest. A successful Element Guide is friendly, cheerful, and energetic, using the opportunity to engage with the guest and create an excellent guest experience.

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