Member Specialist

Position Summary

Provides member service. Maintains the checkout area. Resolves member issues and concerns. Promotes Sam's Club products and services. Provides guidance and support to members regarding self-service technology. Processes member purchases. Assists with payments, returns, refunds, and exchanges according to company policies and procedures for different membership and payment types. Follows company safety standards, procedures, and guidelines, including conducting safety sweeps.

Follows proper procedures for handling merchandise. Corrects and reports unsafe situations to facility management.

Maintains entrance and exit areas, acknowledges members, verifies membership cards, identifies member needs, assists with purchasing decisions, locates merchandise, zones the area, arranges and organizes merchandise, assists members with transporting items, maintains a safe shopping environment, reviews member receipts, secures assets, maintains paperwork, logs, executes emergency response procedures, ensures compliance with security and safety practices.

Assists with training Member Frontline Services associates on company processes and procedures. Teaches new technology and tool functionality. Delivers new programs rollout training. Provides continuous learning and process improvement opportunities.

Ensures area of responsibility maintained in accordance with company policies and procedures, properly handling returns, identifies shrink and damages, complies with ethics, uses Open Door Policy, implements action plans, executes tasks, communicates progress, recommends improvement opportunities, adapts and learns from feedback.

Supports a culture of teamwork, inclusion, integrity, customer focus, and continuous improvement.

Retail experience including operating front-end equipment (for example, cash register). Working with mobile retail applications.

The hourly wage range for this position is $17.00 to $25.00. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances.

• Health benefits include medical, vision, and dental coverage.
• Financial benefits include 401(k), stock purchase, and company-paid life insurance.
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
• Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

Live Better U is a company-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

WARREN, OH , United States of America.

Walmart is committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.