Configuration Manager Specialist

Purpose and Impact:

In support of a challenging, critical, and rewarding program that provides integrated voice, video, and data services throughout the Information Technology lifecycle, Amentum is seeking a Configuration Management Specialist to join our dynamic team of IT professionals dedicated to fostering a positive and collaborative work environment. You must be a critical thinker, have a strong work ethic, and be able to work independently or as a member of a team in a dynamic environment.

We value candidates who are detail-oriented while also being able to think and react quickly to emerging and unique problem sets. To be successful, you must be able to rapidly adapt and learn how to operate the front and back end of new products and processes.

Work Schedule:

* 5 Days (Mon - Fri); 8 hrs/Day; 40 hrs/wkly

Essential Responsibilities:

The duties and responsibilities of the Configuration Manager Specialist include, but are not limited to the following:

* Deliver weekly updates on ongoing configuration management (CM) planning, configuration item status, change status/schedule and configuration audits to the customer and management, keeping leadership informed of CM progress and escalating any identified roadblocks as necessary

* Provide latest ITIL/ITSM configuration and change management (CM) processes and to contribute valuable insights and recommendations for the selection and identification of hardware configuration approved items that align with and meet the specific standards and requirements set by the customer

* Develop, update, and manage comprehensive configuration management (CM) procedures and work instruction documentation, and policy manuals to ensure the consistent application of CM rigor, while also striving to enhance overall operational efficiency and effectiveness across the team

* Configure, administer, and continuously maintain configuration management (CM) tools to effectively support the processes of configuration identification, control, reporting, release, and delivery, ensuring that products and systems are accurately tracked and managed throughout their lifecycle

* Demonstrate configuration management (CM) and release management activities to guarantee that the operating parameters of new products are thoroughly documented, fully compliant with established standards

* Perform and execute configuration management (CM) processes, procedures, and develop documentation to align with customer requirements, while also training team members on the proper use of CM tools

* Recommend, and continuously refine processes and procedures to effectively support and enhance the hardware deployment process, ensuring that all stages of deployment are efficient, well-documented, and aligned with organizational objectives and goals for CM

* Leverage creative thinking and collaborative ideation to drive business performance, crafting innovative, adaptable, and integrated solutions that effectively address both current customer requirements and evolving business needs, fostering long-term success and responsiveness to change

* Develop and implement comprehensive standard operating procedures (SOPs) that define and streamline IT workflows, promoting consistency, efficiency, and the adoption of best practices across all related processes and tasks within the organization

* Adhere to and fully integrate all customer policies and procedures into daily operations, consistently aligning with their established guidelines and requirements to maintain a high standard of compliance and quality of service

Minimum Requirements (Knowledge, Skills, and Abilities):

* Must have active Top-Secret clearance with SCI or TS with the ability to acquire SCI

* 10 years of relevant experience

* A strong background in utilizing Configuration Management Database (CMDB) technology, with hands-on experience in managing and leveraging CMDB tools to track and organize IT assets, configurations, and related data effectively within the organization

* Strong working knowledge of Service Now CMDB (CI classes, relationships, reconciliation, discovery, data quality, and governance).

* Strong understanding of hardware lifecycle processes…