Senior Operations Controller - Transport

Keen to join a courier business where speed, standards and accountability aren't just words on a wall? We are a nationwide B2B same-day, time-critical courier operation with over 20 years in business. We're owner-managed which means decisions happen quickly, standards are visible, and the people who deliver results get noticed. As a result of ongoing groth, we are looking for an experienced Senior Operations Controller to join our team.

This is a hands-on, controller position, where you will bridge the gap between the Logistics Team Manager and our skilled logistics team.

Responsibilities include:

A hands-on traffic management role in a busy traffic operation, ensuring jobs are executed efficiently, accurately, and profitably. Making real-time decisions on routing, allocation, and capacity. Prioritising time-critical and high-value bookings without dropping service standards. Own the full booking lifecycle from enquiry to delivery. Resolve service issues fast or escalate when needed. Help build and develop a reliable core Driver pool which matches business demand.

Take responsability for driver recruitment and onboarding (self-employed Drivers), ensuring quality and compliance. Build strong relationships with top performing Drivers to improve retention. Plan Driver coverage across key locations and peak times. Support and guide colleagues in a live operational environment. Deputise for the Logistics Manager when needed. Lead by example, demonstrating accountability, responsiveness, and continuous improvement. Applicants must have:
Experience in a busy B2B transport/traffic office or courier provider is essential Solid understanding of live logistics operations and Driver coordination. Background supporting or leading a team in a similar fast-paced environment. Exposure to driver management, recruitment, or onboarding. Confident on the phone and email with customers.

Experience with TMS and dispatch systems. The qualities which matter include:
Calm and solutions-focused when pressure hits. Strong communicator customers, colleagues, Drivers. Organised, responsive, detail oriented. Proactive with genuine ownership and accountability. Leads by example. Being honest, this is not a back-office or hands-off management role. It's fast-moving. Priorities shift. Service is everything. If you prefer a slower pace, rigid structure, or minimal change this probably isn't the right fit. If you thrive on pace, problem-solving, and making things happen in real time, and are happy to take part in the team one week in 4/5 on-call rota to cover our clients extended operating hours 6-10 pm & 6-8 am (£2k top up in basic salary), they would love to hear from you.

Why join our client:
Visible Owner-managed means your work matters and gets seen. Meaningful Deliver high-quality, time-critical logistics every day. Real development To build genuine team management experience in a live environment. Growth opportunity As they grow, so do your opportunities to progress.