L1​/L2 Network Support Engineer; Global

Position Title

L1/L2 Network Support Engineer

Global

50+

We are seeking a highly skilled Field Engineer to assist and support network infrastructure projects, including surveys, cabling, network installation (hands‑and‑feet support), and post‑installation onsite support. Wireless surveys are also required; a dedicated remote Level‑3 wireless expert engineer will be available, but hands‑on wireless survey experience is not mandatory.

The job will involve working with SD‑WAN, routers, switches, servers, and access points for branches, and components for network cabinets. The candidate will be responsible for onsite assessments, deployments, and hands‑on support for installations.

Expecting the FE to visit multiple times at the same location(s) to execute repeated or parallel tasks based on the milestones below.

• Conduct pre‑implementation site surveys to validate the existing setup against customer‑provided network diagrams and report discrepancies.
• Perform site surveys related to physical inventory check of network equipment.
• Assess site layout, safety, and security.
• Verify rack, cabling, and power availability.
• Map existing access points and IDF/MDF locations on floor plans.
• Review and analyze wiring and cabling schematics to ensure proper rack and stack planning.
• Execute rack, stack, and mounting of network equipment, including routers, switches, access points, and IP phones.
• Handle equipment logistics (packing/unpacking, loading/unloading, and shifting).
• Conduct power cycling and POST (Power‑On Self‑Test) & DOA (Dead on Arrival) validation.
• Map port patch panels to switch ports during cutover.
• Label network devices, import links, and uplinks.
• Install routers, switches, and wireless APs at designated sites.
• Mount and patch APs using existing cabling, ensuring proper labeling.
• Provide photographs of pre‑ and post‑installation work.
• Support or provide the use of man‑lift/boom lift/scaffolding as needed.
• Ensure multiple visits to sites if required to complete installations.
• Connect new wireless APs to access switches using existing cables.
• Install new cables as per project requirements.
• Physically inspect infrastructure components such as cables, ports, patch panels, PDUs, racks, and network modules.
• Document uplink port availability, patch panel ports, IDF/MDF inter‑floor ports, rack space, and power sockets.
• Provide hands‑and‑eyes support for remote configuration, firmware upgrades, and troubleshooting.
• Conduct a Wi‑Fi design survey to capture existing site conditions and identify potential mounting limitations.
• Assist the remote wireless experts based on the instructions provided.
• Generate wireless signal reports (using Ekahau Sidekick) to determine AP placement, coverage, and cabling needs.
• Recommend mounting positions and cable lengths for APs mapped to floor plans.
• Conduct post‑deployment passive validation and troubleshooting surveys.
• Perform RF site survey based on voice, video, and roaming optimization parameters.

• Arrive before scheduled activity windows and ensure flexibility for non‑business hour work.
• Conduct multiple site visits as required to ensure project completion.
• Must carry basic networking tools including a screwdriver set, console cable, cable tester, labeling machine, plier, punching tool, and a laptop with updated Windows and MS Teams & PuTTY installed.

• Bachelor’s degree in IT, Telecommunications, or a related field (preferred).
• 3+ years of experience in network deployment, site surveys, and field support.
• Candidate should have CCNA (Routing and Switching), ITIL, & CCNP training (good to have).
• Hands‑on experience with installation of SD‑WAN routers, network switches, wireless APs, and data center networking.
• Proficiency in rack‑mounting, cabling, power cycling, and port mapping.
• Knowledge of Wi‑Fi design, RF site surveys, and troubleshooting methodologies (good to have).
• Ability to work in a fast‑paced environment and provide support during non‑business hours.
• Strong understanding of network diagrams, wiring schematics, and cabling standards.
• Experience using man‑lift/boom lift/scaffolding for high‑mount AP…