Keyholder Grove

Keyholder Overview

The Keyholder's main responsibility is to assist the management team to maximise sales and profitability whilst supporting and retaining a high performing team.

• Able to deliver a "customer first" experience, demonstrating the leadership to coach and motivate their team
• Able to understand and analyse commercial reports to drive business opportunities
• Able to identify key performance behaviours and competencies within the team
• Strong prioritising, organisational and communication skills
• Values honesty and integrity in working relationships
• Able to manage change
• Flexible to meet rapidly changing priorities and deadlines
• Solution minded, uses initiative to positively solve problems

• Delivering a "customer first" experience exceeding customer expectations and supporting their team to ensure this experience is delivered consistently
• Supporting the team with product training and knowledge to deliver unbiased customer advice
• Exceeding sales targets and the company acquisition target for N.dulge
• Supporting stock file accuracy - adhering to all stock handling policies to ensure stock accuracy and minimise stock loss
• Ensuring team awareness of sales targets, ATV, AUS and conversion targets on a daily, weekly and monthly basis, focusing on their achievement
• Communicating clearly and concisely with all internal and external business partners to drive business opportunities
• Confidently analysing business reports to review weekly, monthly and yearly performance
• Creating an inclusive, welcoming and approachable environment for employees to thrive in
• Observing and communicating any performance related feedback in a timely manner to management team
• Leading, motivating and inspiring the team - be a role model!
• Ensuring the store is maintained in line with Company policy and procedure

• A competitive salary, reviewed annually
• Generous time off, up to 25 days annually
• Access to an employee discount at Space NK of up to 50% off products, brand dependent
• A range of health & wellness benefits, with support for physical, mental & financial wellbeing
• Access to training and development opportunities from our education team and brand partners to support your growth and development
• Access to additional third-party discounts across shopping, health, lifestyle and wellbeing
• Refer a friend's bonus scheme

Space NK are an equal opportunities employer. All applicants must have the right to live and work in the UK. Only successful candidates will be contacted.