Network Escalation Engineer
Job in
Westbrook, Cumberland County, Maine, 04098, USA
Listed on 2026-05-15
Listing for:
Phantom Staffing
Full Time
position Listed on 2026-05-15
Job specializations:
-
IT/Tech
IT Support, Systems Engineer, Network Administrator, Cybersecurity
Job Description & How to Apply Below
Responsibilities
- Provide advanced remote technical support to clients over the phone using remote control tools
- Conduct onsite advanced technical support at client location as needed
- Diagnose and resolve server, storage and network infrastructure issues
- Ensure client networks remain stable with maximum uptime through proactive and reactive technical support
- Work with application vendors in troubleshooting application performance and errors
- Build solid, long-term relationships with team members and our clients
- Continue skills development; maintain proficiency in current technologies
- Windows Server 2016, 2019, & 2022
- VMware or Microsoft Hyper‑V virtualization technologies
- Storage Area Network Architectures
- Backup and Recovery technologies
- Citrix and Microsoft Remote Desktop Services
- Firewalls, Routers and Managed Switches (Fortinet, Cisco)
- LAN / WAN / Wireless networking hardware and software technologies
- Systems Management Software (HP Insight Manager, Dell Open Manage)
- Exceptional listening skills; ability to translate client description to technical detail
- Excellent skills in communicating step‑by‑step directions over the phone
- Excellent oral and written communication skills
- Attention to detail in both challenging and mundane tasks
- Highly professional and personable at all times
- Strong internal strength and focus to overcome technical challenges
- Ability to work independently and with a team to meet goals and objectives
- Possess and portray a level of self‑confidence, yet know when to seek advice from teammates or vendor partners
- Driven to learn new products and technologies by actively pursuing education and certification
- Develop and maintain a high level of competency with the technologies supported
- Real world experience in an advanced level network administration or technical support role
- Strong communication and interpersonal skills
- Strong analytical and organizational skills
- Desire to do what it takes to solve technical challenges
- Industry certifications from CompTIA, Microsoft, Fortinet, Cisco or VMware
- Minimum of a four‑year college degree or equivalent experience
- Advanced level knowledge of Server Operating Systems, Storage Area Network Architectures, Network Applications and LAN / WAN / Wireless Technologies
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