ServiceNow Admin
Job in
Westchester, Cook County, Illinois, 60154, USA
Listed on 2026-06-02
Listing for:
Ritchie Bros.
Full Time
position Listed on 2026-06-02
Job specializations:
-
IT/Tech
IT Project Manager, IT Consultant, Cloud Computing, Systems Analyst
Job Description & How to Apply Below
* Lead the design, development, and implementation of Service Now solutions, including custom applications, integrations, and automation.
* Provide technical guidance and mentorship to a team of Service Now developers and administrators.
* Collaborate with business and IT stakeholders to understand requirements and translate them into scalable Service Now solutions.
* Ensure adherence to Service Now best practices, security policies, and compliance standards.
* Develop and maintain Service Now configurations, workflows, business rules, UI policies, and scripts.
* Oversee and participate in Service Now upgrades, patching, and system maintenance activities.
* Integrate Service Now with third-party applications and enterprise systems as needed.
* Establish and enforce governance, standards, and best practices for Service Now development and implementation.
* Troubleshoot and resolve complex technical issues related to Service Now functionality and performance.
* Stay updated with the latest Service Now releases and new features, assessing their impact and potential adoption.
* Architect, develop, and maintain the Service Now platform.
* Lead SNOW initiatives reducing reliance on third-party vendors.
* Collaborate with technical and non-technical stakeholders to align platform features with business needs.
* Promote capabilities that can solve real business problems.
* Continuously improve processes, workflows, and system performance.
Required Qualifications:
* Bachelor's degree in Computer Science, Information Technology, or a related field.
* 5+ years of experience working with the Service Now platform.
* Strong knowledge of Service Now architecture, modules, and development frameworks.
* Hands-on experience with Service Now scripting (JavaScript, Glide Script, Angular
JS, etc.).
* Expertise in ITSM, ITOM, HRSD, CSM, or other key Service Now modules.
* Experience integrating Service Now with external systems using APIs and other integration methods.
* Strong understanding of Agile and Dev Ops methodologies.
* Excellent problem-solving, communication, and leadership skills.
Preferred Qualifications:
* Experience leading Service Now implementations in a large enterprise environment.
* Knowledge of CMDB, Discovery, and Service Mapping.
* Familiarity with Service Now AI/ML capabilities, Virtual Agent, and automation solutions.
* Experience with governance frameworks such as ITIL, COBIT, or ISO 27001.
* Strong stakeholder management and the ability to work cross-functionally.
* Service Now Certified System Administrator (CSA) certification required; additional Service Now certifications (CIS, CAD, etc.) preferred.
Capabilities:
* Advanced Service Now development skills (custom workflows, integrations, scripting).
* Ability to self-manage project life cycles and initiatives in collaboration with the internal team.
* Excellent problem-solving and communication skills.
* Deep understanding of Service Now best practices, governance, and real-life experience contributing this for large companies (3-5k people).
* Must have a self-service, automation, and platform-as-a-product mindset.
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×