Client Service Coordinator

Overview

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For those who want to put their love of pets into action, there are few jobs more rewarding than that of a Client Service Coordinator! Client Service Coordinator Careers at Banfield Pet Hospital. While working closely with other pet health care professionals at Banfield, you’ll have the chance to advocate for pets and educate clients on all aspects of pet health.

In addition, if your goal is to advance in your career, you’ll have access to a variety of learning and development opportunities along the way.

The Client Service Coordinator (CSC) drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families.

• High School Diploma or equivalent preferred.
• Must be at least 18 years old to perform duties involving radiography (x-ray) and exposure to radioactive substances.
• One year related experience required with customer service preferred.
• Medical background (veterinary, human healthcare, pharmaceutical, etc.) with medical terminology training is preferred.

The CSC provides professional, efficient and exceptional service at all times, making sure that clients and pets are comfortable in the hospital.

Responsibilities include:

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.
• Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health.
• Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services.
• Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
• Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments.
• Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.
• Conduct administrative functions as necessary.
• Other job duties as assigned.
• Commitment Beyond
  
  Qualifications:
  
  Every associate including the CSC has an important contribution to make to the veterinary team. We’re looking for CSCs who are dedicated to their work, have a positive attitude and use our Five Principles -- Quality, Responsibility, Mutuality, Efficiency and Freedom – as their guide. In addition, our CSCs are:
  • Action Oriented
  • Customer Focused
  • Good Listeners
  • Effective Communicators Caring for Those Who Care

Benefits for a Banfield Client Service Coordinator include a wide range of perks and programs to support personal wellness and professional development. All CSCs receive a generous benefits package including 401(k) participation, paid time off and Optimum Wellness Plans for your pets. Medical, vision, dental, life and disability insurance is offered to associates based on eligibility. The pay range for this role is $16.93 - $21.63 hourly.

The pay range listed reflects a general hiring range for the area, with the specific rate determined based on the candidate’s experience, skill level, and education, and may vary depending on location or applicable minimum wage laws.

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