Customer Team Leader

Overview

As a Customer Team Leader, you'll lead a small team in a fast-paced Co‑op store, helping to deliver essential services to your community. Depending on your store this could involve you working in our post office or bakery or supporting online services and our home delivery drivers. Whatever the day brings, you'll play a key role in making life easier for our customers.

• Own the day-to-day running of the store by leading the team on your shift
• Motivate, coach, and support your team to deliver great service and efficient operations
• Work hands-on on the shop floor and tills, supporting daily operations and setting the pace for a team of Customer Team Members
• Support store performance through merchandising, stock accuracy, and HR processes
• Champion Co‑op through community engagement and membership growth

• Passion for people and leadership
• The ability to work flexibly and lead by example
• Skills in retail, merchandising, or team management (experience not essential)
• You must be aged 18+ to authorise age-related sales

Customer Team Leader

Location:

14 – 16 Canterbury Road, Whitstable, CT5 4HH
.
Pay: £14.48 per hour.

Contract:

16 hours per week + regular overtime, permanent contract, part‑time.
Working pattern: varied shifts including early mornings (6 am opening), afternoons, late evenings (11 pm closing) and at least one weekend shift, to be discussed at interview.

• Full training and career development resources
• 30% discount on Co‑op products in store
• Flexible access to pay as you earn it
• Up to 10% pension contributions
• 36 days of holiday (pro‑rata, including bank holidays)
• 24/7 access to GP appointments, and colleague support programme
• Market‑leading policies to help you through life's big moments
• 30% colleague member discount in store

At Co‑op, we’re owned by our members. Because we’re owned by you, we can do right by you. We want this to be a place where you can thrive, so you’ll also receive the benefits listed above.